Percona Technical Account Managers

At Percona the Technical Account Managers (TAMs) are a crucial part of our support team and have a pivotal role in managing the technical relationship between you and us.

Your personal Support TAM will understand you and your company better than anyone else at Percona. They are on hand to help you achieve your database environment business goals, ensuring you are aware of the best tools to optimise and power your company's websites, applications and services.

Your TAM helps you achieve success by:

  • Meeting with you to understand your business and technical environment, infrastructure, goals, and challenges.
  • Forming relationships with key personnel within your relevant business units.
  • Keeping up-to-date with your ongoing and upcoming projects and initiatives.
  • Having expert knowledge of existing and upcoming Percona products and services that are relevant to your business.
  • Acting as a middle-man by managing any technical assistance you require and communicating what you need to our experts.

Additionally, having a Support TAM automatically grants you “priority boarding” within the workload queue. If you have a TAM, any technical problem affecting you will be handled first.