As data becomes a more critical component of success, organizations are finding that high performance databases are hard to build and keep tuned as requirements change. In addition, experienced DBAs are hard to find—and even harder to keep. If you are looking for an enterprise-class MongoDB® support solution for your business, Percona can help.
Percona Support is a highly responsive, effective, affordable option to ensure the continuous performance of your deployment. Our user-friendly Support team is accessible 24x7 online or by phone to ensure that your database installation is running optimally, both on-premises or in cloud environments (like Altas). We can help you increase your uptime, be more productive, reduce your support budget, and implement fixes for performance issues faster.
No matter how big your websites or embedded applications are, or if you’re using traditional or cloud-based platforms, with Percona Support, you can ensure your database environment has cost-effective, enterprise-class support from the most trusted team of experts in the business.
“Percona has an unparalleled reputation for deep technical expertise and fast, friendly customer service. Now that Percona is offering support for MongoDB, we are looking forward to benefiting from a solution that will ensure optimal performance of our database infrastructure without taking a major bite out of our IT budget.”
Real Experts, Real Time
Percona Support Services for MongoDB include 24x7x365 online and phone-based support. Unlike other companies who restrict your interactions to non-real time trouble tickets, Percona Support provides you with real-time electronic and phone access to our expert technical team. Our 24/7 online and phone access policy ensures that you can always reach one of our technical experts -- not an answering service! Our phones and chat lines are served by our amazing technical experts who can immediately engage with you.
Even if you might have your own highly skilled technical staff, Percona Support can help you solve issues a lot faster. Nearly every problem our Support Engineers are asked has been seen before, by one of the experts on our team. An issue that could take several weeks for your staff to diagnose and fix can often be solved in just a few hours by our support team.
In addition to helping with performance issues, data recovery and replication errors, Percona can also help with migrations, design and monitoring and backups.
It’s no wonder that Percona Support gets some of the best reviews and has one of the highest renewal rates in the industry. We care about support and we go the extra mile to ensure our support customers get great value.