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Percona Support Levels

Percona Support comes in three varieties so you can find the right level of service for your business needs, whether you have a simple deployment with basic needs, a mission critical application with complex high availability requirements, or a demanding business critical application that requires proactive Technical Account Manager services, the best SLAs in the industry, and a money back guarantee.

For customers with a large number of servers, we also offer each level of Percona Support under “unlimited server” Enterprise-Wide terms.

Standard
Support
for common setups
geared toward
small environments
on a budget.
  • Covers
    Open Source
    Database Support
  • 24x7x365 Support for outages
  • Industry Average Response Times
Enterprise
Support
for companies
that run
mission critical
applications.
  • Covers Open Source Database Support + Popular Community Software
  • 24x7x365 Support for outages
  • Faster Response
    Times
  • Advice, best practices, and guidance to build better databases
  • Support for advanced high availability topologies
Premier
Support for companies that run mission critical applications, need a robust and scalable environment and want to proactively prevent outages.
  • Covers Open Source Database Support + Popular Community Software
  • 24x7x365 Support for outages
  • Fastest SLAs & Response Times
  • Advice, best practices, and guidance to build better databases
  • Support for advanced high availability topologies
  • Proactive Support Experience via Technical Account Manager
  • Money Back Guarantee
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