Percona Support Provides the Right Level of Support for Your Business.

Percona Support comes in three levels, so that you can find the right level of service for your technical and business needs — regardless if you use MySQL®, MongoDB®, MariaDB®, PostgreSQL or some other open source database software, on premises or in the cloud.

Whether you have:

  • A simple deployment with basic needs
  • A mission critical application with complex high availability requirements
  • A demanding business critical application that requires the best initial and ongoing response time SLAs in the industry and a money back guarantee

Percona has a plan that fits you and your business gals.

We offer DBaaS-specific versions of each level, and for customers with a large number of servers we also offer Advanced and Premium support under “Unlimited Servers” terms.

Essentials Advanced Premium

Support for companies with simple business and technical needs in undemanding environments

Covers:

  • Open Source Database Support
  • 24x7x365 Support for outages
  • Industry Average Response Times

Support for companies with advanced business and technical needs in a demanding environment

Covers:

  • Open Source Database Support + Popular Community Software
  • 24x7x365 Support for outages
  • Faster Response Times
  • Phone, Chat, Login, Screen Sharing Support
  • Advice, best practices, and guidance to build better databases
  • Support for advanced high availability topologies
  • Optional Technical Account Manager

Support for companies with complex, uncompromising and mission-critical business and technical needs.

Covers:

  • Open Source Database Support + Popular Community Software
  • 24x7x365 Support for outages
  • Fastest SLAs & Response Times
  • Ongoing Response Time SLAs
  • Phone, Chat, Login, Screen Sharing Support
  • Custom Login and Screen Sharing Support
  • Advice, best practices, and guidance to build better databases
  • Support for advanced high availability topologies
  • Assigned Customer Success Manager
  • Money Back Guarantee
  • Optional Technical Account Manager

How Percona Can Help

Percona's experts can maximize your application performance with our open source database support, managed services or consulting. For immediate database help, contact us at +1-888-316-9775 (USA), +44 203 608 6727 (Europe) or have us reach out to you:

Contact me!