Percona Support for PostgreSQL
24x7x365 consultative, multi-database support. Guaranteed SLAs.
Database services your team can count on
Percona Support is ideal for organizations looking to supplement their in-house talent with Percona open source software, expertise, and guaranteed support SLAs. Subscribers benefit from comprehensive, responsive, and cost-flexible database support for MySQL, MongoDB, and PostgreSQL on any infrastructure — on-premises, in the cloud, or in a DBaaS, bare metal, virtualized, or containerized environment.
“The needs of our clients are changing, and we have to innovate in order to meet those requirements. Working with Proximus, we implemented a new (PostgreSQL) database deployment across multiple data centers, and we chose Percona to support that deployment. The swift and precise support from the Percona team enabled us to optimize our deployment, remove problems, and improve system performance and availability.”
Katrien Thorré, Director at Recip-e
Explore PostgreSQL Support Plans
Reduce application downtime
Get 24x7x365 support to increase uptime, restore service, and implement performance improvements, alongside best practices for high availability, backup, and database optimization.
On-premises or in the cloud
Help support your environment wherever it lives — on premises, in the cloud, or as a hybrid of the two.
Maximize your investment
Get more out of your existing deployments by preventing outages, improving mean time to recovery by up to 300%, and reducing monthly hosting bills by up to 90%.
Industry-best SLAs
Get 24x7x365 consultative, hands-off support with guaranteed 15-minute (Premium) or 30-minute (Standard) SLAs.
Useful Links for PostgreSQL
Support Levels
Support that fits your PostgreSQL goals
Get expert assistance and guaranteed SLAs for PostgreSQL environments with Percona Support, available in Advanced and Premium tiers.
Advanced
Support for complex business and technical needs in demanding environments. Includes:
- 24x7x365 expert support
- 30-minute SLA for Severity 1 incidents
- Phone and chat
- Product usage and service restoration assistance
- Community fixes, and bug and hot fixes for Percona Software
- Percona Knowledge Base
- Consultative support
- Optional Technical Account Manager
- Assigned Customer Success Manager
- 10 support users
- Software covered:
- Percona Distribution for PostgreSQL
- Percona Monitoring and Management
- PostgreSQL
Premium
Support for uncompromising, financially sensitive, mission-critical environments. Includes:
- Everything in Advanced plus
- 15-minute SLA guarantee for Severity 1 incidents
- Community fixes, and bug and hot fixes for Percona Software
- Available liability and copyright indemnity options
- 20 support users
- Software covered:
- Percona Distribution for PostgreSQL
- Percona Monitoring and Management
- PostgreSQL
Supported components:
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Technical Account Manager
Standard and Premium subscribers can add a Technical Account Manager (TAM) to their PostgreSQL support plan. Experts in database administration, your dedicated TAM will work with you to understand your business and develop a personalized plan to optimize and power your database infrastructure.
Remain agile with flexible pricing
Our flexible pricing model simplifies support, making it easier to predict annual costs as you scale and grow your business.
Stop counting servers
Change your environment without changing your contract. Your costs will remain consistent for the entire contract period, regardless of growth.
Simplified support and pricing
Simplified contracts and flexible pricing and payment options are designed to meet your budgetary requirements.
Get Percona Support for PostgreSQL
We’ll help you find the right solution for your business.
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