Percona Support Overview
Percona Support is the most comprehensive, responsive, and cost-effective database support subscription enabling you to achieve success with modern database deployments, helping you navigate complexity and mitigate risks using best-of-breed open source software, avoiding vendor lock-in.
No matter whether you deploy MySQL, MariaDB, MongoDB, or PostgreSQL – on premise, in the cloud, in a DBaaS environment, bare metal, virtualized or containerized – Percona Support has you covered.
Achieve Your Goals
Keep Critical Database Applications Online
Our expert support engineers:
- Have helped thousands of customers implement high availability options to harden their database environments, reducing outages and rapidly recovering from outages that do occur.
- Have helped thousands of customers tune and optimize their database applications to ensure they don’t experience performance bottlenecks at a critical time.
- Helped LMAX Exchange, a foreign currency trading exchange based in London, ensure the optimal uptime and performance required in the high-stakes game of currency trading.
Maximize Your Investment
Our database architecture and optimization experts have helped thousands of customers get more out of their existing deployments, preventing thousands of outages, improving mean time to recovery by over 300%, and saving our customers millions on their hosting bills over the last five years (some with up to a 90% reductions in monthly bills). Lookout turned to Percona Support to help reduce their AWS complexity and sprawl, successfully reducing costs by over $500,000 a year.
Help Your Developers Write Better Applications
Offer your developers and architects the opportunity to ask consultative support questions to resolve performance bottlenecks, SQL server issues, and implement best practices to help avoid database problems before they occur.
Reduce Distractions and Focus on Generating Revenue
Troubleshooting complex issues or outages is disruptive, taking your team away from generating new business value. A Percona Support subscription gives you access to database experts 24x7x365 who reduce your mean time to recovery and get your team back to focusing on the business needs that matter most.
Support In and Out of the Cloud
Percona Support is available for deployments on all major cloud vendors including Amazon EC2, Microsoft Azure, and Google Cloud, including managed Database as a Service platforms like Amazon RDS, Microsoft Azure Database, and Google Cloud SQL. Our support services augment existing support agreements you may have with cloud providers, filling in the gaps: no one knows their infrastructure better than they do, and no one knows databases better than Percona.
24x7x365 Database Support for Everyone
Percona offers 24x7x365 support for production outages to ALL support customers, as well as options for real-time electronic and phone access to its expert technical support team – not just asynchronous communications through the ticketing system.
The Right Solution for You
Percona is technology agnostic. Our database administrators and support engineers are well-versed in a variety of open source SQL and NoSQL databases and related software. You can trust us to give unbiased advice on how to achieve your business and technical objectives even if the right tool for you is not Percona software.
Service that Fits Your Needs
Percona Support comes in three varieties so you can find the right level of service for your technical and business needs, whether you have a simple deployment with basic needs, a mission critical application with complex high availability requirements, or a demanding business critical application that requires the best initial and ongoing response time SLAs in the industry and a money back guarantee.
We offer DBaaS-specific versions of each tier, and for customers with a large number of servers we also offer Advanced and Premium support under “Unlimited Servers” terms.