Designed for the way you do business
Percona Support is a highly responsive, effective, affordable option to ensure the continuous performance of your MySQL® and MongoDB® deployments. Our user-friendly Support team is accessible 24x7x365 online or by phone to ensure that your databases are running optimally, both on-premises and in cloud environments (such as Google Cloud Services, AWS, Atlas, etc.). We can help you increase your uptime, be more productive, reduce your support budget, and implement fixes for performance issues faster.
Unlike other companies who restrict your interactions to non-real-time trouble tickets, Percona Support provides you with real-time electronic and phone access to our expert technical team. Our 24x7x365 online and phone access policy ensures that you can always reach one of our technical experts ─ not an answering service! Our phones and chat lines are served by our amazing technical experts who can immediately engage with you on support requests. It’s no wonder that Percona Support gets some of the best reviews and has one of the highest renewal rates in the industry. We care about support and we go the extra mile to ensure our support customers get great value.
Even if you have your own highly skilled technical staff, Percona Support can help you solve issues a lot faster. Nearly every problem our Support Engineers is asked has been seen before, by one of the experts on our team. An issue that could take several weeks for your staff to diagnose and fix can often be solved in just a few hours by our support team.
Responsive, reliable and effective, Percona’s Database Support Policy is matched to the way you do business. You do not have to go it alone, and with Percona, you don’t have to question whether or not support is worth the cost – we’ll prove it to you.
Percona offers three support options:
24x7x365 support with 30-minute response time for Percona Server for MySQL, Percona Server for MongoDB, MySQL®, MariaDB® or MongoDB® support.. Includes Percona Server Hot bug fixes. Offers enterprise-wide options so you don’t have to count servers.
24x7x365 support with 15-minute response time and 45-minute issue engagement with guaranteed Service Level Agreements (SLAs) for Percona Server, MySQL, MariaDB or MongoDB support. Includes Percona Server Hot bug fixes. Includes proactive monthly support and database tuning reviews and dedicated priority support phone lines. Offers enterprise-wide options so you don’t have to count servers.