Percona Support Services for MySQL include 24x7 online and phone-based support. The Percona development team can provide Enterprise and Premier Support clients with rapid releases of enhancements for MySQL limitations and offer Hot Bug fixes.
Even if you might have your own highly skilled technical staff, Percona Support can help you solve issues a lot faster. Nearly every problem our Support Engineers is asked about has been seen before, by one of the experts on our team. An issue that could take several weeks for your staff to diagnose and fix can often be solved in just a few hours by our support team.
Unlike other companies who restrict your interactions to non-real time trouble tickets, Percona Support provides you with real-time electronic and phone access to our expert technical team. Our 24x7 online and phone access policy ensures that you can always reach one of our technical experts ─ not an answering service! Our phones and chat lines are served by our amazing technical experts who can immediately engage with you. It’s no wonder that Percona Support gets some of the best reviews and has one of the highest renewal rates in the industry. We care about support and we go the extra mile to ensure our support customers get great value.