Percona support is a highly responsive, effective, affordable option that ensures the continuous performance of your MySQL®, MariaDB® and Percona Server for MySQL deployments – on-premises or in cloud environments (such as Google Cloud Services, AWS, etc.). Our user-friendly support team is accessible 24x7x365 online or by phone to help keep your databases running optimally. Our support increases your uptime, makes you more productive, reduces your support budget, and implements performance issue fixes more quickly.
Percona support can help your own database team solve issues. Our support engineers have responded to nearly every possible database situation. An issue that might take your staff several weeks to diagnose and fix can often be solved in just a few hours by Percona support.
The Percona development team can also provide Enterprise and Premier support clients with rapid releases of MySQL enhancements, as well as offer hot bug fixes.
Unlike other companies who restrict your interactions to non-real time trouble tickets, Percona support provides you with real-time electronic and phone access to our expert technical team. Our 24x7x365 online and phone access policy ensures that you can always reach one of our technical experts ─ not an answering service! Our phones and chat lines are served by technical experts who can immediately engage with you. It’s no wonder that Percona support gets some of the best reviews and has one of the highest renewal rates in the industry. We care about support and we go the extra mile to ensure our support customers get great value!