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Policies

The purpose of these pages is to identify and enumerate the scope of Percona's support responsibilities and coverage for our services and software.

  • Percona Support is a highly responsive, effective, affordable option to ensure the continuous performance of your MySQL® and MongoDB® deployments. Our user-friendly Support team is accessible 24x7x365 to ensure that your databases are running optimally, both on-premises and in cloud environments (such as Google Cloud Services, AWS, Atlas, etc.).

  • Percona Database Managed Services are available wherever your deployment lives: on premise, at a colocation facility, at an Infrastructure-as-a-Service (IaaS) provider, or as a service from a Database-as-a-Service (DBaaS) vendor. For DBaaS options such as AWS RDS, Percona’s managed offerings are a complement to the basic administration provided by the cloud operator.

  • Percona Consultants have decades of experience solving complex database and data performance issues and design challenges. Our global 24/7/365 expert database team has worked with over 3,000 clients worldwide, including the largest companies on the Internet, who use Percona Server for MySQL, Percona Server for MongoDB, MySQL, AWS, Google Cloud SQL, MariaDB® and MongoDB. Our consultants work both remotely and on site.

Percona is committed to producing open source software for Percona Server for MySQL, Percona Server for MongoDB, MySQL, MariaDB, MongoDB and other open source database users. We offer our own open source software solutions and also participate actively in many non-Percona software projects. All Percona software is open source and free of charge. New code releases are announced on the Database Performance Blog along with benchmark results, when available.

Below are sections that explain how Percona executes our services and software policies with regard to coverage, support, end-of-life (EOL) and level of service.

For up-to-date information on current support for platforms, software and services, please see this page (updated as new information becomes available):

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