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Support Levels for PostgreSQL

Offerings at a Glance

Advanced
Premium

Flexible Pricing for Servers Available

Flexible Pricing for Servers Available

Faster Initial Response Times

Fastest Initial Response Times

Up to 10 Technical Contacts

Up to 20 Technical Contacts
  • Phone and Chat Support
  • Advanced Replication and HA Support [1]
  • Consultative Support
  • Assigned Customer Success Manager
  • Optional Technical Account Manager
  • Customized Contract
  • Percona Software Hotfixes
  • 10% Consulting Discount
  • Advanced features +
    • Ongoing Response Time Target
    • Assigned Customer Success Manager
    • Custom Liability Options
    • 20% Consulting Discount
    • Non-Percona Software Fixes

Response Time (SLA) Details

 
Advanced
Premium
Initial S1

30 Minutes

15 Minutes
Initial S2

90 Minutes

60 Minutes
Initial S3

4 Hours

2 Hours
Initial S4

24 Hours

12 Hours
Ongoing S1

1 Hour
Ongoing S2

4 Hours

Covered Software

Advanced
Premium

Percona Distribution for PostgreSQL

Percona Distribution for PostgreSQL

Percona Monitoring and Management

Percona Monitoring and Management

PostgreSQL

PostgreSQL

Community fixes[3], and bug and hot fixes for Percona Software for PostgreSQL

Community fixes[3], and bug and hot fixes for Percona Software for PostgreSQL

Supported components:

  • PostgreSQL Commons
  • Patroni
  • PostGIS
  • pg_stat_monitor
  • pg_repack
  • pgaudit
  • pgaudit_set_user
  • pgBackRest
  • pgbadger
  • PgBouncer
  • wal2json
  • Postgres Contrib Modules
  • Postgres Client/Server Utilities
  • pgPool-II
  • repmgr
  • barman
  • HA Proxy
  • Keepalived
  • plProfiler
  • WAL-e/WAL-g
  • pgadmin 4
  • pg_partman
  • dblink
  • Oracle_fdw
  • pg_cron
  • pg_hint_plan

[1] “Standard HA and Replication” refers to the streaming replication feature built into PostgreSQL within a single datacenter.

“Advanced HA and Replication” refers to all other supported replication features and technologies. This includes, but isn’t limited to, logical replication, and geographically distributed datacenters or availability zones.

[3] Community Fixes means that where possible we will report bugs and any Percona-created bug fixes to the upstream software vendor or open source project.

To discuss how Percona can help your business, please call us at +1-888-316-9775 (USA), +44 203 608 6727 (Europe), or have us contact you:

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