New Offerings at a Glance
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Support Based on Number of Servers | Unlimited Servers Available | Unlimited Servers Available |
Standard Initial Response Times | Faster Initial Response Times | Fastest Initial Response Times |
Up to 5 Technical Contacts | Up to 10 Technical Contacts | Up to 20 Technical Contacts |
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Response Time (SLA) Details
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Initial S1 | 1 Hour | 30 Minutes | 15 Minutes |
Initial S2 | 4 Hours | 90 Minutes | 60 Minutes |
Initial S3 | 8 Hours | 4 Hours | 2 Hours |
Initial S4 | 48 Hours | 24 Hours | 12 Hours |
Ongoing S1 | 1 Hour | ||
Ongoing S2 | 4 Hours |
Covered Software
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Percona Monitoring and Management | Percona Monitoring and Management | Percona Monitoring and Management |
PostgreSQL | PostgreSQL | PostgreSQL |
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[1] "Standard HA and Replication" refers to the streaming replication feature built into PostgreSQL within a single datacenter.
"Advanced HA and Replication" refers to all other supported replication features and technologies. This includes, but isn't limited to, Slony, Bucardo, logical replication, and geographically distributed datacenters or availability zones.
[2] Customers’ accounts will be credited a service credit for 1/10th of the monthly amount of the contract for each SLA violation, up to the monthly support cost.
[3] Community Fixes means that where possible we will report bugs and any Percona-created bug fixes to the upstream software vendor or open source project.
To discuss how Percona can help your business, please call us at +1-888-316-9775 (USA), +44 203 608 6727 (Europe), or have us contact you:
How Percona Can Help
Percona's experts can maximize your application performance with our open source database support, managed services or consulting professional services. For more information on our database services, contact us at +1-888-316-9775 (USA), +44 203 608 6727 (Europe) or have us reach out to you:
Contact me!