New Offerings at a Glance
|
|
|
---|---|---|
Support Based on Number of Servers | Flexible Pricing for Servers Available | Flexible Pricing for Servers Available |
Standard Initial Response Times | Faster Initial Response Times | Fastest Initial Response Times |
Up to 5 Technical Contacts | Up to 10 Technical Contacts | Up to 20 Technical Contacts |
|
|
|
Response Time (SLA) Details
|
|
|
|
---|---|---|---|
Initial S1 | 1 Hour | 30 Minutes | 15 Minutes |
Initial S2 | 4 Hours | 90 Minutes | 60 Minutes |
Initial S3 | 8 Hours | 4 Hours | 2 Hours |
Initial S4 | 48 Hours | 24 Hours | 12 Hours |
Ongoing S1 | 1 Hour | ||
Ongoing S2 | 4 Hours |
Covered Software
|
|
|
---|---|---|
Amazon RDS (MySQL, MariaDB, PostgreSQL) | Amazon RDS (MySQL, MariaDB, PostgreSQL) | Amazon RDS (MySQL, MariaDB, PostgreSQL) |
Amazon Aurora (MySQL, PostgreSQL) | Amazon Aurora (MySQL, PostgreSQL) | |
Google Cloud SQL (MySQL, PostgreSQL) | Google Cloud SQL (MySQL, PostgreSQL) | Google Cloud SQL (MySQL, PostgreSQL) |
Microsoft Azure Database (MySQL, PostgreSQL) | Microsoft Azure Database (MySQL, PostgreSQL) | Microsoft Azure Database (MySQL, PostgreSQL) |
Heroku Postgres | Heroku Postgres | Heroku Postgres |
MongoDB Atlas | MongoDB Atlas | MongoDB Atlas |
ProxySQL Support | ProxySQL Support | |
HAProxy Support with PostgreSQL | HAProxy Support with PostgreSQL | |
Community Fixes [3] | Community Fixes [3] | Community Fixes [3] |
[1] "Standard HA and Replication" refers to the basic failover and scale out features built into the DBaaS platform for high availability clustering within a single datacenter or availability zone.
"Advanced HA and Replication" refers to all multiple data center or availability zone failover and scale out features, including replication between the DBaaS platform and databases deployed outside that environment.
[2] Customers’ accounts will be credited a service credit for 1/10th of the monthly amount of the contract for each SLA violation, up to the monthly support cost.
[3] Community Fixes means that where possible we will report bugs and any Percona-created bug fixes to the upstream software vendor or open source project.
To discuss how Percona can help your business, please call us at +1-888-316-9775 (USA), +44 203 608 6727 (Europe), or have us contact you: