Percona Essentials

Percona
Platform

Percona Platform

A unified experience for developers and database administrators to monitor, manage, secure, and optimize database environments on any infrastructure.

Percona
Monitoring and
Management

Percona Monitoring and Management

Monitor the health of your database infrastructure, explore new patterns in behavior, and improve the performance of your databases no matter where they’re located.

Percona Resources

Software
Downloads

All of Percona’s open-source software products, in one place, to download as much or as little as you need.

Product
Documentation

A single source for documentation on all of Percona’s leading, open-source software.

Percona Blog

Percona Blog

Our popular knowledge center for all Percona products and all related topics.

Community

Percona Community Hub

A place to stay in touch with the open-source community

Events

Percona Events Hub

See all of Percona’s upcoming events and view materials like webinars and forums from past events

About

About Percona

Percona is an open source database software, support, and services company that helps make databases and applications run better.

Percona in the News

See Percona’s recent news coverage, press releases and industry recognition for our open source software and support.

Our Customers

Our Partners

Careers

Contact Us

Support Levels for MongoDB

Offerings at a Glance

Advanced
Premium

Flexible Pricing for Servers Available

Flexible Pricing for Servers Available

Faster Initial Response Times

Fastest Initial Response Times

Up to 10 Technical Contacts

Up to 20 Technical Contacts

  • Phone and Chat Support
  • Advanced Replication and HA Support [1]
  • Consultative Support
  • Assigned Customer Success Manager
  • Optional Technical Account Manager
  • Customized Contract
  • Percona Software Hotfixes
  • 10% Consulting Discount

  • Advanced features +
    • Ongoing Response Time Target
    • Assigned Customer Success Manager
    • Optional Emergency Onsite
    • Custom Liability Options
    • 20% Consulting Discount
    • Non-Percona Software Fixes

Response Time (SLA) Details

Advanced
Premium
Initial S1

30 Minutes

15 Minutes

Initial S2

90 Minutes

60 Minutes

Initial S3

4 Hours

2 Hours

Initial S4

24 Hours

12 Hours

Ongoing S1

 

1 Hour

Ongoing S2

 

4 Hours

Covered Software

Advanced
Premium

Percona Distribution for MongoDB

Percona Distribution for MongoDB

Integrated Hot Backup

Integrated Hot Backup

Percona Monitoring and Management

Percona Monitoring and Management

Percona Server for MongoDB
Percona Backup for MongoDB
Percona Operator for MongoDB

Percona Server for MongoDB
Percona Backup for MongoDB
Percona Operator for MongoDB

MongoDB Community

MongoDB Community

  • Community Fixes [3]
  • Percona Server Fixes
  • Percona Server Hot Fixes

  • Community Fixes [3]
  • Percona Server Fixes
  • Percona Server Hot Fixes
  • MongoDB Community Fixes

[1] “Standard HA and Replication” refers to the basic replica set feature built into MongoDB Community for high availability clustering within a single datacenter.

“Advanced HA and Replication” refers to all other supported replication features and technologies. This includes, but isn’t limited to, sharding and geographically distributed datacenters or availability zones.

[3] Community Fixes means that where possible we will report bugs and any Percona-created bug fixes to the upstream software vendor or open source project.

To discuss how Percona can help your business, please call us at +1-888-316-9775 (USA), +44 203 608 6727 (Europe), or have us contact you: