Support Levels for MongoDB
Offerings at a Glance
|
Flexible Pricing for Servers Available |
Flexible Pricing for Servers Available |
|
Faster Initial Response Times |
Fastest Initial Response Times |
|
Up to 10 Technical Contacts |
Up to 20 Technical Contacts |
|
|
|
Response Time (SLA) Details
| Initial S1 |
30 Minutes |
15 Minutes |
|---|---|---|
| Initial S2 |
90 Minutes |
60 Minutes |
| Initial S3 |
4 Hours |
2 Hours |
| Initial S4 |
24 Hours |
12 Hours |
| Ongoing S1 |
|
1 Hour |
| Ongoing S2 |
|
4 Hours |
Covered Software
|
Percona Distribution for MongoDB |
Percona Distribution for MongoDB |
|
Integrated Hot Backup |
Integrated Hot Backup |
|
Percona Monitoring and Management |
Percona Monitoring and Management |
|
Percona Server for MongoDB |
Percona Server for MongoDB |
|
MongoDB Community |
MongoDB Community |
|
|
|
[1] “Standard HA and Replication” refers to the basic replica set feature built into MongoDB Community for high availability clustering within a single datacenter.
“Advanced HA and Replication” refers to all other supported replication features and technologies. This includes, but isn’t limited to, sharding and geographically distributed datacenters or availability zones.
[3] Community Fixes means that where possible we will report bugs and any Percona-created bug fixes to the upstream software vendor or open source project.
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