New Offerings at a Glance
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Support Based on Number of Servers | Flexible Pricing for Servers Available | Flexible Pricing for Servers Available |
Standard Initial Response Times | Faster Initial Response Times | Fastest Initial Response Times |
Up to 5 Technical Contacts | Up to 10 Technical Contacts | Up to 20 Technical Contacts |
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Response Time (SLA) Details
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Initial S1 | 1 Hour | 30 Minutes | 15 Minutes |
Initial S2 | 4 Hours | 90 Minutes | 60 Minutes |
Initial S3 | 8 Hours | 4 Hours | 2 Hours |
Initial S4 | 48 Hours | 24 Hours | 12 Hours |
Ongoing S1 | 1 Hour | ||
Ongoing S2 | 4 Hours |
Covered Software
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Percona XtraBackup hot backup | Percona XtraBackup hot backup | Percona XtraBackup hot backup |
Percona Monitoring and Management | Percona Monitoring and Management | Percona Monitoring and Management |
MariaDB Server | MariaDB Server | MariaDB Server |
MariaDB + Galera | MariaDB + Galera | |
ProxySQL | ProxySQL | |
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[1] "Standard HA and Replication" refers to all of the basic replication features built into MariaDB Server for high availability clustering within a single datacenter. This is the standard log shipping based asynchronous replication, and any included tools to surround it.
"Advanced HA and Replication" refers to all other supported replication features and technologies. This includes, but isn't limited to, Galera, semi-synchronous replication, multi-master replication, multiple datacenter or multiple availability zone replication, and MHA clustering.
[2] Customers’ accounts will be credited a service credit for 1/10th of the monthly amount of the contract for each SLA violation, up to the monthly support cost.
[3] Community Fixes means that where possible we will report bugs and any Percona-created bug fixes to the upstream software vendor or open source project.
To discuss how Percona can help your business, please call us at +1-888-316-9775 (USA), +44 203 608 6727 (Europe), or have us contact you:
How Percona Can Help
Percona's experts can maximize your database performance with our open source database support, managed services or consulting professional services. For more information on our database services, contact us at +1-888-316-9775 (USA), +44 203 608 6727 (Europe) or have us reach out to you:
Contact me!