Percona is looking for a Support Engineer

Nov 16, 2010 | Percona Events

As part of our growth process and with the introduction of our Support and Maintenance services, we’re looking for a new Support Engineer.

You would be a part of a unit that operates 24×7 and be the first line of contact for our customers.

Responsibilities include handling or dispatching emergencies and support requests, triaging incoming issues, and ensuring customers always get the attention they need.

Percona is hiring a Shift Support Captain

Jan 26, 2010 | Percona Events

Percona is hiring. As part of our growth process, we introduced the role of the Shift Support Captain in 2009 (see the original announcement here) to provide customers with a 24×7 technical contact person. The Shift Support Team dispatches incoming emergencies, assigns new issues, handles or escalates incoming Nagios alerts from some customers, and in […]