Expert database support and reliable escalation for teams that run their own databases. Get 24×7 troubleshooting and advisory help across MySQL, PostgreSQL, MongoDB, Valkey/Redis, and MariaDB.
Support
Percona provides 24x7 incident response, troubleshooting, and deep technical guidance for MySQL, PostgreSQL, MongoDB, Valkey/Redis, and MariaDB. None of that “we’ll get back to you.”
Available in Advanced (production environments) and Premium (mission-critical environments) tiers.
Suppport Benefits
Resolve production incidents faster with direct access to engineers who work with databases in real production environments every day. From performance degradation to replication failures and unexpected outages, Percona helps identify root causes quickly, guide remediation, and stabilize systems sooner, reducing both operational disruption and business impact.
Suppport Benefits
Reduce the time your team spends chasing complex database issues. Percona shortens investigations that often drag on for weeks, helps avoid trial-and-error troubleshooting, and provides clear technical direction when problems are unclear. With expert validation and guidance, teams can run leaner, avoid unnecessary overprovisioning, and focus internal resources on higher-value work.
Suppport Benefits
Execute upgrades, migrations, and architectural changes with experienced review before production risk increases. Percona evaluates plans, validates configurations, and flags potential failure points early so teams can move forward with confidence. The result is fewer failed rollouts, fewer emergency rollbacks, and more predictable outcomes when making critical database changes.
Suppport Benefits
Get consistent, expert guidance across on-premises, cloud, hybrid, and Kubernetes deployments. Percona supports complex, real-world environments where responsibility often spans multiple platforms and tools, including areas not fully covered by cloud provider support. This ensures teams always have experienced database expertise available, regardless of where workloads run.
Suppport Benefits
Eliminate fragmented escalation across vendors, tools, and internal teams. Percona becomes a clear, accountable escalation point for database issues, architectural questions, and production incidents. With one trusted partner supporting multiple database technologies, teams reduce coordination overhead, speed up resolution, and gain consistent, reliable technical guidance when it matters most.
Resources
FAQ’s
Clear, direct answers about our software, support, licensing, and how things actually work in production.
