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MySQL Support and SErvicEs

Built on decades of hands-on MySQL experience, our experts deliver production-grade support, operations, and consulting to solve what others can’t.

MySQL Support From The People Who Know it Best

Percona is often called when vendor support runs out of answers, migrations stall, or production behavior doesn’t match documentation. Our MySQL experts have decades of real production experience, and our focus is on keeping your environments fast, stable, and predictable under any workload. Services are flexible and can be combined to fit your needs.

End-to-end MySQL support

From day-to-day operations and incident response to performance tuning, architecture decisions, migrations, and long-term optimization, Percona supports MySQL wherever you are.

24×7 coverage that adapts to your needs

Get always-on support, proactive operations, or project-based consulting by senior database engineers to cover staffing gaps, critical launches, migrations, and peak periods.

Consistent support across any MySQL environment

Run MySQL on-prem, in the cloud, hybrid, or on Kubernetes with flexible engagement models and guidance free from vendor lock-in, proprietary platforms, or forced upgrades.

Talk to a MySQL Expert

Expert Support

Expert Support for MySQL

24×7 consultative support for teams that need reliable expert escalation to resolve issues faster and maintain continuous MySQL performance.

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Get hands-on help diagnosing and resolving performance issues. From inefficient queries and slow response times to misconfigurations and installation problems.

Informed by decades of production experience, our MySQL experts diagnose complex MySQL issues quickly and implement proven fixes– before there’s business impact.

Improve uptime, restore service faster, and apply performance improvements that keep critical applications running smoothly under load.

Reach skilled MySQL support engineers anytime, with responsive SLAs and direct access to people who know MySQL deeply.

ExpertOps

ExpertOps Proactive Database Management

24×7 proactive, hands-on database management for teams that want experienced database experts to run part or all of their day-to-day MySQL operations.

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24×7×365 proactive monitoring and hands-on management to keep MySQL environments stable, performant, and predictable.

Industry-leading SLAs—up to 15-minute response times—ensure issues are addressed before they escalate.

Structured incident management, root cause analysis, and change management reduce repeat issues and operational noise.

Automated reporting and standardized processes give teams consistent insight into performance, changes, and overall database health.

Consulting & Services

Expert Consulting and Services

Project-based execution and specialized expertise for teams that need experienced experts to handle complex performance, architecture, and migration challenges.

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Work directly with senior MySQL experts to diagnose hard problems, validate decisions, and implement solutions with confidence.

Get expert guidance on performance, availability, and scalability to ensure your MySQL environments are built to handle real-world growth and load.

Identify bottlenecks, tune queries and configurations, and address systemic issues that impact application performance and stability.

Plan and deliver MySQL upgrades or migrations with clear scoping, tested approaches, and minimal disruption to production systems.

Training

MySQL Training

Help teams make safer changes and upgrades with greater confidence with instructor-led, hands-on training. Onsite or remote.

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Instructor-led training grounded in real-world MySQL operations, performance tuning, and troubleshooting—not theory alone.

Gain practical knowledge that helps teams prevent issues, resolve problems faster, and operate MySQL more effectively.

Practical labs and exercises reinforce concepts teams can apply immediately in day-to-day MySQL work.

“Percona is the authority on MySQL performance and scalability. Having the most knowledgeable team on our side is the reason we chose Percona to support our production database infrastructure."

Tim Mirecki

Vice President of Technology, Carpages.ca

View Customer Story

Team

Meet The Experts

Marco Tusa

MySQL Technical Lead

19+ years of experience as a MySQL DBA/Consultant/Technical Leader
Collaborates with Massachusetts Institute of Technology (MIT) Media Lab on sustainable information technology in developing countries.
First recipient of the MySQL Rockstar Legend award at the MySQL Belgian Days 2025, recognizing his sustained contributions to the MySQL ecosystem.

Sveta Smirnova

Principal MySQL Support Engineer

20+ years of experience as a MySQL Support Engineer
Author of MySQL Cookbook and MySQL Troubleshooting

Vinicius Grippa

Lead Senior Support Engineer for MySQL

14+ years of experience designing databases for mission-critical applications
Author of Learning MySQL: Get a Handle on Your Data

Resources

Expert MySQL Insights

2026 – MySQL Ecosystem Performance Benchmark Report

What Exactly Is the MySQL Ecosystem?

A Guide to Accelerating Your Application with Valkey: Caching Database Queries and Sessions

Use FAQs

Real Answers. No Corporate Doublespeak.

Clear, direct answers about our software, support, licensing, and how things actually work in production.

Percona offers support, managed services, consulting, and training for MySQL. This includes, but is not limited to, 24x7 technical support, proactive monitoring, performance tuning, security audits, and regular maintenance. Percona also offers consulting services for more complex projects like database architecture and design, disaster recovery planning, high availability solutions, and more.

Percona offers comprehensive support for MySQL databases, including 24x7 technical support, emergency troubleshooting, performance optimization, security assessments, and upgrade assistance. We provide tailored solutions to meet the specific needs of your business, ensuring your MySQL databases are running efficiently and securely.

Percona's managed services take the burden of database management off your shoulders, allowing you to focus on your core business activities. Our experts handle everything from routine maintenance and performance tuning, monitoring and alerting, and backups and security.

Percona provides a range of MySQL consulting services, including database design and architecture, performance tuning, scalability planning, security audits, and disaster recovery planning. Our consultants work with you to understand your specific requirements and develop customized solutions that enhance the performance and reliability of your MySQL databases.

Yes, Percona can help with performance tuning for MySQL databases. Our experts analyze your database performance, identify bottlenecks, and implement optimizations to improve query response times and overall database efficiency. This includes indexing strategies, query optimization, and configuration adjustments to ensure your MySQL databases perform at their best.

Yes, Percona can assist with setting up and configuring new MySQL deployments. Our experts will guide you through the installation process, configure your databases for optimal performance and security, and ensure your new MySQL deployments are integrated seamlessly into your existing infrastructure. We can also provide ongoing support to help you manage and maintain your new MySQL environments effectively.

Open source database software from experts who stand with you in production. Forever free from lock-in and other corporate BS.

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MySQL, PostgreSQL, InnoDB, MariaDB, MongoDB and Kubernetes are trademarks for their respective owners.

MySQL Support and SErvicEs

MySQL Support From The People Who Know it Best

End-to-end MySQL support

24×7 coverage that adapts to your needs

Consistent support across any MySQL environment

Expert Support for MySQL

Keep MySQL performing at its best

Resolve complex issues faster

Reduce downtime and operational risk

24×7 access to experienced MySQL engineers

ExpertOps Proactive Database Management

Always-on operational coverage

Faster response when it matters most

Fewer incidents, faster resolution

Clear visibility and operational confidence

Expert Consulting and Services

Solve complex MySQL challenges faster

Design MySQL architectures that scale

Improve performance and reliability

Execute upgrades and migrations with minimal risk

MySQL Training

Build real, production-ready MySQL skills

Improve performance, reliability, and operational confidence

Hands-on learning for DBAs and developers

“Percona is the authority on MySQL performance and scalability. Having the most knowledgeable team on our side is the reason we chose Percona to support our production database infrastructure."

Meet The Experts

Marco Tusa

Sveta Smirnova

Vinicius Grippa

Expert MySQL Insights

2026 – MySQL Ecosystem Performance Benchmark Report

What Exactly Is the MySQL Ecosystem?

A Guide to Accelerating Your Application with Valkey: Caching Database Queries and Sessions

Real Answers. No Corporate Doublespeak.

What are the key components of Percona's MySQL Support and Services?

What types of support does Percona offer for MySQL databases?

How can Percona Managed Services for MySQL optimize MySQL database management?

What MySQL consulting services does Percona provide?

Can Percona help with performance tuning for MySQL databases?

Can Percona assist with setting up and configuring new MySQL deployments?