Percona Support for MongoDB
24x7x365 consultative MongoDB support. Guaranteed SLAs.
Database services your team can count on
Percona Support for MongoDB is ideal for organizations looking to supplement their in-house MongoDB talent with Percona open source software, expertise, and guaranteed support SLAs.
Subscribers benefit from comprehensive, responsive, and cost-flexible database support for MongoDB on any infrastructure — on-premises, in the cloud, or in a DBaaS, bare metal, virtualized, or containerized environment.
“Working with an established support vendor like Percona allows us to be more effective and efficient in all the work we do. My experience of Percona is that they’ve constantly acted with clarity, honesty, and integrity, values which I’m very happy to see in any working relationship.”
Stephen Parker,
DBA, British Library
Explore MongoDB Support Plans
Reduce application downtime
On-premises or in the cloud
Maximize your investment
Industry-best SLAs
Useful Links for MongoDB
MongoDB support that fits your goals
Get expert assistance and guaranteed SLAs for MongoDB environments with Percona Support, available in Advanced and Premium tiers.
Advanced
Support for complex business and technical needs in demanding environments. Includes:
- 24x7x365 expert support
- 30-minute SLA for Severity 1 incidents
- Phone and chat
- Product usage and service restoration assistance
- Community fixes, and bug and hot fixes for Percona Software
- Percona Knowledge Base
- Consultative support
- Optional Technical Account Manager
- Assigned Customer Success Manager
- 10 support users
- Software covered:
- Percona Distribution for MongoDB
- Integrated Hot Backup
- Percona Monitoring and Management
- Percona Server for MongoDB
- Percona Backup for MongoDB
- Percona Operator for MongoDB
- MongoDB Community
Premium
Support for uncompromising, financially sensitive, mission-critical environments. Includes:
- Everything in Advanced plus
- 15-minute SLA guarantee for Severity 1 incidents
- Community fixes, and bug and hot fixes for Percona Software
- Available liability and copyright indemnity options
- 20 support users
- Software covered:
- Percona Distribution for MongoDB
- Integrated Hot Backup
- Percona Monitoring and Management
- Percona Server for MongoDB
- Percona Backup for MongoDB
- Percona Operator for MongoDB
- MongoDB Community
Technical Account Manager
Standard and Premium subscribers can add a Technical Account Manager (TAM) to their MongoDB support plan. Experts in database administration, your dedicated TAM will work with you to understand your business and develop a personalized plan to optimize and power your database infrastructure.
Remain agile with flexible pricing
Stop counting servers
Simplified support and pricing
Get Percona Support for MongoDB
We’ll help you find the right solution for your business.
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