Whether you are currently a Percona Support customer or will soon become one, you can reach the Percona technical support staff directly, 24x7, in any of the following ways:
Customer portal: https://customers.percona.com
The Skype account will connect you directly to Percona engineers who are on duty 24x7. The direct-to-engineer telephone line is staffed 24x7 as well but call routing may take several minutes to complete.
Current Percona customers can use the contact methods above for routine and emergency support requests.
If you are not currently a Percona customer, please visit the Emergency Support Payment link provided by us, to provide a form of payment and agree to Percona's terms and conditions, in order to receive assistance.