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24x7 Contact Instructions - Emergency or Routine MySQL Assistance

Whether you are currently a Percona MySQL Support customer or will become one soon, you can reach the Percona technical support staff directly, 24x7, in any of the following ways:

  • Skype: oncall.percona
  • GTalk: oncall@percona.com
  • AIM (AOL Instant Messenger): oncallpercona
  • Telephone direct-to-engineer: +1-877-862-4316 or UK Toll Free: +44-800-088-5561

The instant messenger accounts will connect you directly to Percona engineers who are on duty 24x7.  The direct-to-engineer telephone line is staffed 24x7 as well but call routing may take several minutes to complete.  You may also call our live operator, who is based in the United States, and they will locate a Percona MySQL support engineer who will return your call within 30 minutes.

The contact methods above may be used by current Percona customers for routine MySQL support requests or for MySQL emergency support requests. If you are not currently a Percona customer, you must provide a credit card and agree to our online contract prior to receiving assistance.