Support and Services for Redis and Valkey
Expert Support for Redis and Valkey
Run, manage, and scale your in-memory data infrastructure with trusted, enterprise-grade
support for Redis and Valkey.
Support and Services
for Redis and Valkey
Expert Support for Redis and Valkey
Run, manage, and scale your in-memory data infrastructure with trusted, enterprise-grade support for Redis and Valkey.
Start Strong: Assess your setup, plan your move, build it right
Custom-scoped projects from experts who really know Redis and Valkey
Evaluate and optimize your Redis deployment
Get a comprehensive health check of your Redis OSS deployment, with actionable insights on configuration, high availability, best practices, and unbiased consultative evaluation regarding tradeoffs of Redis and Valkey in your organization.
Plan your migration
Ensure a smooth transition from Redis OSS or Redis Enterprise to Valkey —or another Redis-compatible deployment— with detailed migration expertise, including assessment, upgrade planning, and tailored recommendations for your production environment.
Architecture and design
New to Redis or Valkey? We’ll help you plan a scalable, high-performance architecture from the ground up, with recommendations tailored to your workload and team.
Stay strong: Ongoing support for performance and uptime
Round-the-clock, on-demand expertise for technical challenges or performance optimizations
Solve issues like:
- Performance issues
- Persistence issues
- Availability issues
- Unlocked security
- Incorrectly installed software
- Improperly configured settings
Why choose Percona Support and Services for Redis and Valkey?
Expertise you
can trust
Percona brings extensive experience supporting open source databases and is a trusted partner and contributor to Valkey, with deep knowledge to support, optimize, and scale your deployments.
Real-time,
responsive support
Available 24x7x365, our experts provide round-the-clock assistance to resolve issues and keep your Redis or Valkey deployment running smoothly.
Support tailored
to your team
We work alongside your team or serve as an extension of it, reducing the need to scale internal staff for complex troubleshooting.
Flexible support
across environments
Percona supports Redis and Valkey in any setup—on-premises, in the cloud, or hybrid—to fit your infrastructure needs.
Clear,
budget-friendly pricing
Our straightforward contracts and flexible pricing help you get the support you need without hidden costs.
Have Questions?
Frequently Asked Questions
What is Valkey, and how does it differ from Redis?
Valkey is an open source key-value store forked from Redis 7.2. It has since been improved to offer increased performance, better reliability, and higher efficiency, with a focus on open source transparency, flexibility, and vendor neutrality.
I use Redis Open Source, why should I move to Valkey?
Aside from the Redis license change, Valkey has performance and efficiency benefits over Redis and continues to be improved, while maintaining compatibility, by the strongly backed community.
I use Redis Enterprise, why should I move to Valkey?
Moving to Valkey from Redis Enterprise comes with great cost savings. Percona’s support and services for Valkey bring that peace of mind for your critical production deployments.
How can Percona help me migrate from Redis to Valkey?
Percona provides a full suite of migration services, including readiness assessments, tailored migration roadmaps, and step-by-step guidance to ensure a seamless transition from Redis to Valkey, with minimal downtime and customized recommendations.
What does a Redis or Valkey health assessment entail?
Our health assessment evaluates your current setup’s readiness for Valkey or future Redis upgrades, focusing on improvements and optimizations. A Redis OSS health check includes:
- Redis configuration
- Cluster configuration
- High availability configuration
- Use of best practices
- Application usage of Redis
- Migration or upgrade readiness
How does Percona's 24x7 support work?
Percona’s 24×7 support includes on-demand access to experts who provide real-time assistance for technical challenges, performance issues, and maintenance needs, with SLA response times as quick as 15 minutes.
Can Percona assist with Redis or Valkey architecture and design?
Yes. Percona offers expert guidance on Redis and Valkey architecture and design. Our team helps you plan and implement deployments that are secure, scalable, and cost-efficient — whether you’re running caching layers, real-time analytics, or AI workloads. We can assist with everything from cluster sizing and high availability to migration planning and performance tuning, ensuring your in-memory infrastructure supports current and future demands.