About the Companies

Recip-e provides electronic prescriptions to the population of Belgium, making it easier to manage prescribing pharmaceutical products for doctors, dentists, and midwives across the country. Originally set up by the federal government to improve healthcare management, Recip-e securely manages records of treatments prescribed to patients and ensures pharmacies can provide medicines to patients. Recip-e is working with Proximus to support the country’s electronic prescription and healthcare service.

Proximus is the leading provider of telephony, internet, television, and network-based ICT services in Belgium, providing services to residential, enterprise and public customers.

The Challenge

Digital evolution is integral to the service provided by Recip-e. The needs of their healthcare providers clients are changing. As part of the digital transformation of the country’s healthcare system, Recip-e needs to continuously update and upgrade its applications to take advantage of new technologies.

Proximus was brought in to help with the organisation’s continued development, which included considering upcoming database technologies and approaches.

The Solution

To optimize their data and future-proof their infrastructure, Recip-e worked with Percona and Proximus to implement a fully available database infrastructure based on PostgreSQL that runs in clusters across two of Proximus’ data centre locations.

Supported by Percona, this PostgreSQL set-up provides improved application performance and delivers higher availability, protecting the business from potential downtime.

How Percona Made a Difference

The support provided by Percona during implementation was swift and precise, enabling Recip-e to tackle tricky blocking issues, improve performance, and ensure a consistent and highly available database set-up.

Percona continues to provide ongoing support, so Recipe-e can feel confident that they have comprehensive, responsive, and cost-effective PostgreSQL database experts on hand to help 24x7x365.


Percona provides PostgreSQL database support to Recip-e as part of an innovative new database implementation based on PostgreSQL, designed by Proximus.

Getting the right database infrastructure in place was essential for this project. At Proximus, we work with the best companies in their field, to help support our clients achieve their goals. Percona’s approach and experience was essential to deliver the digital transformation initiative that Recip-e required

Pierre-Yves Herzl - Account Manager at Proximus


The needs of our clients are changing, and we have to innovate in order to meet those requirements. Working with Proximus, we implemented a new database deployment across multiple data centres and we chose Percona to support that deployment. The swift and precise support from the Percona team enabled us to optimise our deployment, remove problems, and improve system performance and availability

Katrien Thorré - Director at Recip-e



Recipe-e, Proximus

Recipe-e, Proximus

Recip-e provides electronic prescriptions to the population of Belgium, making it easier to manage prescribing pharmaceutical products for doctors, dentists, and midwives across the country. Proximus is the leading provider of telephony, internet, television, and network-based ICT services in Belgium