A global telecommunications technology company processes tens of billions of dollars in transactions annually, providing connectivity, mobility, and messaging solutions to mobile operators and enterprises worldwide. At the core of its business is messaging, and the MongoDB-backed platform that powers the company's customer-facing messaging services must run continuously, reliably, and securely for the enterprise customers who depend on it.
When the company needed to resolve significant technical debt in its MongoDB environment, modernize a clunky platform, and do so within strict corporate security constraints, they turned to Percona. With Percona Server for MongoDB and Percona Support, the company successfully executed a major version upgrade, improved performance under high write workloads, and established a reliable and resilient professionally managed database environment for the future.
Percona delivered:
Anonymous
Telecom
5000+
Percona Server for MongoDB 7.0, Percona Support
MongoDB
When a Database Administrator joined the company in 2020, their MongoDB environment was being managed and maintained as part of ongoing operations, with no immediate plans for modernization. He was hired primarily for his Oracle background, but his MongoDB University certification quickly placed him at the center of the platform's management, responsible for a production environment carrying significant technical debt.
The most pressing issue was version currency. The production MongoDB environment was running on version 3.4, several major releases behind current, with years of upgrades and improvements left on the table. Under high write volumes, disk and server hardware limitations were creating performance pressure that the existing configuration could not adequately address. Through effective teamwork, application deployments were aligned with the database’s requirements to ensure reliable performance.
The company's strict corporate security policies added another layer of complexity. In an environment where freely downloading software from the internet was not permitted, finding a trusted, centralized source for MongoDB software was not optional; it was a requirement.
With a business-critical messaging platform serving enterprise customers that cannot tolerate downtime, and a long list of technical improvements needed, Juan Carlos needed both the right software and a knowledgeable partner to support every step of the modernization journey.
The company chose Percona Server for MongoDB as the foundation for its modernized database environment, supported by Percona Support for ongoing guidance, proactive patch notifications, and expert assistance across every upgrade and implementation.
The decision was grounded in practical realities. Percona's open source model provided the trusted, centralized software access that the company's security policies required, eliminating the compliance friction of sourcing software directly from the internet. And where a commercial MongoDB Enterprise license would have introduced significant cost, Percona's open source approach delivered enterprise-grade capability without the licensing overhead.
Equally important was Percona's depth of expertise. With a major version upgrade ahead and a development team still building its MongoDB knowledge, having a partner who was accustomed to guiding teams through complex upgrades and edge cases was critical to managing risk on a platform where downtime was not an option.
The engagement was centered around the upgrade of the company's main production cluster from MongoDB 3.4 to Percona Server for MongoDB 7.0, a jump spanning multiple major versions and representing years of accumulated technical debt resolved in a single, structured project. Percona Support was present throughout, providing guidance at every stage and ensuring that the upgrade path was planned and executed safely.
The upgrade unlocked access to a significantly expanded set of tuning parameters that the company was able to apply immediately to address the performance pressure the environment had been under. With high write volumes straining disk and server resources, the ability to fine-tune database behavior at a deeper level translated directly into improved performance without requiring hardware investment.
Percona Support has continued to act as a standing partner beyond the initial upgrade. Proactive notifications about critical patches and security releases mean the team can address vulnerabilities before they become problems, a particularly important capability in the company's security-conscious environment. For every significant change, upgrade, or new implementation, Percona has been present and engaged.
With Percona Server for MongoDB 7.0 in production and Percona Support as an ongoing partner, the company has transformed a database environment that once ran without dedicated oversight into a modern, well-managed, and resilient platform.
Percona Products and Services Used:
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