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Percona MySQL Support

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Percona Support for MySQL

Percona MySQL Support is a highly responsive, effective, affordable option to ensure the continuous performance of your MySQL® deployment. Our user-friendly Support team is accessible 24x7 online or by phone to ensure that your MySQL installation is running optimally. We can help you increase your uptime, be more productive, reduce your support budget, and implement fixes for performance issues faster.

Percona Support includes monitoring and management tools which put Percona’s deep MySQL operational expertise in your hands to provide visibility into problems before they happen. Percona Gold and Platinum Support contracts include the MONyog Ultimate Edition available for the duration of the contract. MONyog gives MySQL users powerful monitoring and management capabilities in an easy-to-use tool. Percona also provides Percona Advisors, an expansion of MONyog’s default rules and alerts based on the accumulated knowledge of Percona’s Support, Consulting, and Managed Services teams.

Percona Support for high availability MySQL is available in two versions. Percona Cluster Support is a bundled high availability solution which combines Percona Support with Percona XtraDB Cluster software and Severalnines ClusterControl Enterprise Edition that allows you to deploy a clustered MySQL solution with confidence. Percona Support is also available with optional coverage for other high availability solutions including MySQL Cluster and MySQL Galera Cluster include use of Percona ClusterControl by Severalnines. Percona ClusterControl is a powerful solution for managing and monitoring any of the HA solutions covered by Percona Support.

We leverage our deep knowledge of MySQL performance to provide outstanding 24x7 Support for MySQL and versions of MySQL including MySQL Community Edition, Percona Server, Amazon® RDS for MySQL, and MariaDB®. We also provide 24x7, highly knowledgeable support for MySQL components and tools including InnoDB, Percona Toolkit, and Percona Replication Manager (PRM).

Highly Accessible and Experienced Support Professionals

Our MySQL Support services are highly accessible. Simply pick up the phone and speak to one of our MySQL Support professionals anytime and resolve your issue quickly and effectively. Or log your issue online and we will provide support via email or chat. Our professionals are highly experienced MySQL experts with deep technical knowledge who can quickly identify MySQL problems and know how to address the vast majority of technical issues. At your request, they will even login to your MySQL deployment to resolve your issue in most cases.

Our software development team is highly experienced in optimizing MySQL performance and stability. With Gold or Platinum Percona MySQL Support, our developers will rapidly provide patches to improve performance or remove limitations for the MySQL platforms and versions we support and our Support staff will assist with Emergency Data Recovery. Platinum Support customers are assigned a Technical Account Manager they can contact to help coordinate their support requests and also are eligible for Advanced Data Recovery assistance and Consultative Support for advice on architecture decisions, tools, processes, hardware choices, and more.

Installation or Upgrade Consultative Support

Percona MySQL database support includes up to four hours of consultative support for an installation or upgrade during the term of your contract. During this annual review we can analyze your MySQL deployment, assist with installation or upgrades, and help you select the optimal monitoring tools for your situation. We can even help you install and configure the recommended monitoring tools to support MySQL so you have deep visibility into the performance of your installation at all times.

Support Options

We offer three contract levels to address the needs of organizations around the world that use MySQL.

Compare Support Levels

Contact us now to discuss which option is right for you.