The attack has impacted the percona.com web site availability and performance, including all related services such as our forums, blogs and downloads.
Our first response was to wait it out, and trust the Dyn team to deal with the attack — they have to handle issues like this all the time, and are generally pretty good at resolving these issues quickly. This was not the case today.
As such, to restore service, we have added another DNS provider (DNS Made Easy). This has restored connectivity for the majority of users, and the situation should continue to improve as the changed list of DNS servers propagates (check current status).
Our customer support site, Zendesk, has also been impacted by the DDoS attack. We are using a similar strategy to remedy our support site. You can see the current status for Zendesk’s domain resolution here.
For additional information about this incident from Dyn check out official Dyn incident status page
If you’re a Percona customer and have trouble accessing our Customer Support portal, do not hesitate to call or Skype us instead.
Thank you for your patience. We will provide updates as the situation develops.