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ValkEy and REdis Support and SErvicEs

Run Redis. Run Valkey. Switch when you need to. We keep your key-value stores stable, fast, and free from platform pressure.

Valkey or Redis. We’ve Got You Covered.

Percona provides the expertise to run, scale, and optimize Redis and Valkey. Choose one. Choose both. Switch anytime. And never worry about license shifts or lock-in.

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Expertise you can trust

Deep experience supporting open source datastores, with hands-on expertise in Redis and Valkey from contributors who know the technology inside and out.

Always-on, responsive support

24×7×365 access to experts who resolve issues quickly and keep Redis or Valkey running smoothly in production.

Support that fits your team

Work alongside your engineers or extend your team with expert help—without the cost or complexity of scaling internal staff.

Flexible support to run anywhere

Run Redis or Valkey on premises, in the cloud, or in hybrid environments with clear pricing and no proprietary platform constraints.

Expert Support

Key-Value Store Health Assessment

Get a clear health check of your key-value store deployment–Redis, Valkey, and Redis-compatible platforms (including GemFire)–covering configuration review, availability, performance, and best practices. Plus, we’ll help you assess whether Redis or Valkey is the right fit for your environment.

Book a Health Assessment

Analyze latency, throughput, memory usage, CPU, disk, and network I/O to identify bottlenecks and optimize costs through better utilization and tuning.

Review uptime, persistence, replication, Sentinel configuration, and failover behavior to ensure reliable operation and consistent data under load.

Evaluate authentication/authorization, encryption and network exposure, memory management, monitoring, alerting, and backup practices to improve day-to-day operations and resilience. Where relevant, we’ll map findings to your compliance needs (e.g., SOC 2 / ISO 27001 / HIPAA / PCI) and produce audit-friendly recommendations.

Build a roadmap for performance, cost, and supportability, whether you stay on Redis OSS, move to Valkey, or standardize a broader key-value strategy.

Expert Support

Redis-to-Valkey Migration

Ensure a smooth transition from Redis OSS or Redis Enterprise to Valkey with detailed migration expertise.

Book Your Migration

A structured, step-by-step migration from Redis OSS to Valkey, designed to minimize downtime and avoid surprises during production cutover.

Detailed planning, validation steps, and documentation covering versions, configurations, testing, and rollback considerations—so nothing is left implicit.

Validated configurations, observability, and performance monitoring to ensure your Valkey environment is stable, visible, and ready for real workloads post-migration.

Percona’s hands-on expertise as a trusted Valkey partner helps you avoid common pitfalls, adapt Redis configurations appropriately, and ensure a clean transition aligned to your use case.

Expert Support

Architecture and Design

New to Redis or Valkey? We’ll help you plan a scalable, high-performance architecture from the ground up.

Plan Your Architecture

Evaluate current workload demands and future growth to define database sizing, topology, and infrastructure that scale up for peak demand and down to control cost - predictably and safely over time.

Assess high availability, backup, and recovery requirements to ensure data access and minimize operational risk across environments.

Analyze data access patterns and developer implementation choices (clients/drivers, pooling, pipelining), then tune Redis/Valkey data structures and architecture to match application behavior.

Receive a detailed report covering overall architecture, configuration, monitoring, alerting, and scalability—reviewed with your team and ready to implement independently or with Percona support.

Expert Support

Expert Support for Valkey and Redis

Comprehensive, responsive, and flexible support to keep your Valkey deployments optimized and reliable.

Learn More

24×7×365 access to specialists who understand Redis and Valkey in real production environments, from performance tuning to operational stability.

Industry-leading SLAs with clear response times across all severity levels, including mission-critical workloads.

Run Redis or Valkey with independent support free from proprietary platforms, forced upgrades, or licensing pressure.

Get consistent support for Redis and Valkey on premises, in the cloud, or in hybrid environments, with plans that adapt to your team and infrastructure.

“Since we started working with Percona, we have had a consistent level of excellent support and service around our open source database deployments. We know we are working with a company that can deliver deep expertise worldwide.”

Sumeet Pathak
Director at Merchant Warrior
View Customer Story

Resources

Expert ValkEy and REdis Content

Blog
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Valkey / Redis
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March 18, 2026
Rate Limiting Strategies with Valkey/Redis
Blog
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Valkey / Redis
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March 6, 2026
Valkey and Redis Sorted Sets: Leaderboards and Beyond
Blog
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Valkey / Redis
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February 26, 2026
Security Advisory: A Series of CVEs Affecting Valkey

Use FAQs

Real Answers. No Corporate Doublespeak.

Clear, direct answers about our software, support, licensing, and how things actually work in production.

Valkey is an open source key-value store forked from Redis 7.2. It has since been improved to offer increased performance, better reliability, and higher efficiency, with a focus on open source transparency, flexibility, and vendor neutrality.

You don’t have to. Many organizations continue to run Redis successfully in production.
Percona supports Redis deployments and helps teams keep them stable, performant, and well operated. We also help organizations evaluate Valkey as an option when governance, performance, or long-term vendor independence become strategic considerations.
Our guidance is based on your specific technical requirements, business constraints, and continuity goals, whether that means staying on Redis, planning a gradual transition to Valkey, or operating both.

Percona provides a full suite of migration services, including readiness assessments, tailored migration roadmaps, and step-by-step guidance to ensure a seamless transition from Redis to Valkey, with minimal downtime and customized recommendations.

Our health assessment evaluates your current setup’s readiness for Valkey or future Redis upgrades, focusing on improvements and optimizations. A Valkey/Redis OSS health check includes:
Redis configuration
Cluster configuration
High availability configuration
Use of best practices
Application usage of Redis
Migration or upgrade readiness
Open source database software from experts who stand with you in production. Forever free from lock-in and other corporate BS.
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