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Percona Remote DBA for MySQL

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The Percona Remote DBA (rDBA) service provides your organization with DBA experts which login to your MySQL® servers remotely, whether you are hosting your own servers or running your MySQL deployment in the cloud. The Percona DBAs manage the performance and availability of your MySQL servers. Operational best practices are applied to ensure your systems are running reliably and smoothly. Percona Remote DBA includes assistance with common backup issues. Our MySQL database manager will configure your MySQL backup database and conduct MySQL backup and restore operations as required. Percona Remote DBA has a fixed monthly cost based on the size of your deployment and includes an unlimited number of issues. We support most versions of MySQL including MySQL by Oracle®, Percona Server, and MariaDB®. We also support Percona XtraDB Cluster and other High Availability architectures and tools. We utilize a variety of software solutions to deliver optimal operations such as Percona XtraBackup and Percona Monitoring Plugins.

The Gold and Platinum Percona Remote DBA services include:

  • 24x7 monitoring of your MySQL servers and resolution of any issues that arise
  • Setup of backups and MySQL monitoring to verify successful completion
  • Proactive tuning and maintenance of your MySQL servers to avoid performance issues
  • Configuration of replication and verification of its consistency, if replication is required
  • Data recovery in case of a data loss

The Platinum level Percona Remote DBA service includes all the features above plus advanced proactive maintenance, which includes additional tuning on your most critical servers. Unlimited operational tasks are also included such as online database schema changes, data extraction and query tuning upon request. The Platinum Percona Remote DBA level includes a 15 minute SLA versus 30 minutes for the Gold level rDBA service.

Percona Remote DBA services are available to organizations worldwide. The MySQL servers may be installed in your data center, at a hosting provider, or a cloud-based MySQL service. Percona Remote DBA is delivered by a worldwide team that is on duty 24x7. Percona DBA's who work on your systems can be contacted during normal North American or European business hours for assistance with your questions or issues. All Severity 1 incidents are handled 24x7.

Service Feature Gold Platinum
Monitoring Alert Response and Resolution - we monitor your servers 24x7 and respond to and correct any issues that occur Yes Yes
Backups Verification - we verify your backups are successful and work with you to make sure they are properly tested Yes Yes
Data Recovery – in the event of any data loss, we work with you to correct the problem Yes Yes
Proactive Tuning and Maintenance - we ensure your systems comply with our evolving best practices. We also ensure your queries are properly tuned and notify you when additional changes may be necessary. Yes Yes
MySQL and Systems Verification - we check the OS, file system, and MySQL options to ensure they are configured optimally Yes Yes
Verify Replication Consistency - we run checks to ensure replication is consistent and fix any issue that are discovered Yes Yes
Advanced Proactive Maintenance – we conduct additional maintenance work which includes additional tuning on your most critical servers   Yes
Unlimited Operational Tasks – includes tasks such as online database schema changes, data extraction and query tuning upon request   Yes
SLA - Our 24x7 response time for Severity 1 issues. Includes issued identified by the monitoring systems we install or by calls to Percona on-call personnel for issues such as accidental data loss. 30 minutes 15 minutes

Contact us now to learn more about Percona Remote DBA services and how we can help make your MySQL deployment a success!

Contact Me

Contact Us 24 Hours A Day
Support Contact us 24×7
Emergency? Contact us for help now!
Sales North America (888) 316-9775 or
(208) 473-2904
Sales
Europe
+44-208-133-0309 (UK)
0-800-051-8984 (UK)
0-800-181-0665 (GER)
Training (855) 55TRAIN or
(925) 271-5054

 

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