The Problem

The Trend Micro GIS team provides real-time 24x7 security protection to their customers. Keeping their products highly available is crucial to their business and reputation. When it comes to critical infrastructure incidents, it is important that the GIS team can identify the precise root cause of issues and take instant steps toward resolution.

The Solution

Insight into MySQL and MongoDB is important to the GIS team, as they need to ensure that any Trend Micro products underpinned by this software are stable and highly available. These products need to be built with advanced high availability and replication capabilities. Percona helps the GIS team follow configuration best practice at both the operating system and database levels, review database upgrades and migration steps, and gain a deeper database knowledge base for troubleshooting unexpected issues. In addition to overall database insight, Trend Micro’s GIS team utilizes several of popular Percona open source database maintenance tools. Widely used by the MySQL community, these include:

• Percona XtraBackup – for physical backup of huge MySQL databases
• pt-table-checksum – for data consistency verification
• pt-mysql-summary – for collecting important metrics for troubleshooting

Finally, Trend Micro’s GIS team benefits from Percona critical database incident support. If there is a database incident, the GIS team must identify the root cause and repair the database system immediately. By using Percona technical support, they reduced their troubleshooting time by 50% and created a solution mitigation plan to quickly find and fix issues.

Key Takeaways

About Trend Micro

For more than 30 years, Trend Micro’s vision has been to make the world safe for exchanging digital information. Their single-minded focus on security has driven and inspired their security software innovations, enabling them to anticipate and avoid problems, despite a changing IT landscape, riskier user behavior, and constantly evolving threats. Offering unmatched industry experience from endpoint to the network in the cloud, Trend Micro can help keep your business safe, providing a connected threat defense recognized by analysts, customers, and industry gurus. Trend Micro Global Infrastructure Services (GIS) is responsible for Trend Micro’s enterprise private cloud, public cloud, and hybrid cloud management. This includes design, implementation, operations, compute advisory, network, storage, and databases.