Tag - support

Case in Point: A Year of Customer Experience with Percona

Customer Experience

In 2017 we have welcomed many new customers into the Percona fold. It’s always interesting to find out what challenges the Percona team helped them to address and how they chose their relationship with Percona. As unbiased champions of open source database software, our consultancy, support and managed services staff apply their expertise across […]

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Percona Support with Amazon RDS

Amazon RDS

This blog post will give a brief overview of Amazon RDS capabilities and limitations, and how Percona Support can help you succeed in your Amazon RDS deployments.
One of the common questions that we get from customers and prospective customers is about Percona Support with Amazon RDS. As many companies have shifted to the cloud, […]

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Platform End of Life (EOL) Announcement for RHEL 5 and Ubuntu 12.04 LTS

End of Life

Upstream platform vendors have announced the general end of life (EOL) for Red Hat Enterprise Linux 5 (RHEL 5) and its derivatives, as well as Ubuntu 12.04 LTS. With this announcement comes some implications to support for Percona software running on these operating systems.
RHEL 5 was EOL as of March 31st, 2017 and […]

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How Does Percona Software Compare: the Value of Percona Software and Services

ZFS with MySQL

In this blog post, I’ll discuss my experience as a Solutions Engineer in explaining the value of Percona software and services to customers.
The inspiration for this blog post was a recent conversation with a prospective client. They were exploring open source software solutions and professional services for the first time. This is a fairly common […]

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Want to be a superhero? Join the Database Performance Team!

database performance team

Admit it, you’ve always wanted to fight danger, win battles and save the day! Who doesn’t? Do you want to be a superhero? Percona can show you how!
We don’t have any radioactive spiders or billionaire gadgets, but we do have our own team of superheroes dedicated to protecting your database performance: The Database Performance Team!
The […]

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Percona now offering 24/7 support for MongoDB and TokuMX

Today Percona announced the immediate availability of 24/7, enterprise-class support for MongoDB and TokuMX. The new support service helps organizations achieve maximum application performance without database bloat. Customers have round-the-clock access (365 days a year) to the most trusted team of database experts in the open source community.
The news means that Percona now offers […]

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Percona is looking for a Support Engineer

As part of our growth process and with the introduction of our Support and Maintenance services, we’re looking for a new Support Engineer.
You would be a part of a unit that operates 24×7 and be the first line of contact for our customers.
Responsibilities include handling or dispatching emergencies and support requests, triaging incoming issues, […]

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