I’m happy to extend a warm welcome to two new members of the Percona team.
First is Yves Trudeau, about whom I can say many things:
Yves joins us after a tenure of several years as a senior consultant at Sun/MySQL. Together with Matt Yonkovit, he plans to work on WaffleGrid (but as a new project under a new name, to be determined), and integration with XtraDB. Yves lives in Quebec with his family.
Next is Fernando Ipar. Fernando is our first dedicated Shift Support Captain. Fernando specializes in MySQL, GNU/Linux, systems administration, and high availability. Fernando has been involved in computer programming since he was 11, and in Open Source since 2001. He loves shade-grown coffee, music, and natural history. He lives in Uruguay with his wife and family. Fernando brightens our IRC channel with his helpful and cheerful presence!
Welcome, Yves and Fernando!
 Shift Support Captain is kind of a dispatcher for 24-hour service. We have been doing 24×7 service through an on-call phone number for years, but a few months ago we started literally manning the desk 24×7 — something that we have grown large enough to both need and justify, at our current size of around 30 people. Our customers can now use email, Skype, AOL messenger, or Google Chat (as well as the phone number) to get immediate attention, 24×7, from a technically savvy person.