Percona MySQL Support

Percona MySQL Support is a highly responsive, effective, affordable option to ensure the continuous performance of your MySQL deployment. Our user-friendly Support professionals are accessible 24x7 online or by phone to ensure that your MySQL installation is running optimally. We can help you:

• Increase your uptime
• Be more productive
• Implement resolutions to performance limitations faster
• Reduce your support budget

Percona leverages our deep knowledge of MySQL performance to provide outstanding 24x7 Support for MySQL and versions of MySQL including:

• Oracle MySQL (all versions including 5.6)
• Percona Server
• Percona XtraDB Cluster
• MariaDB
• Amazon RDS for MySQL
• Drizzle

We also provide 24x7, highly knowledgeable support for MySQL components and tools including:

• InnoDB
• Percona XtraBackup
• Percona Toolkit
• Percona Monitoring Plugins

Highly Accessible and Experienced Support Professionals

Our MySQL Support services are highly accessible. Simply pick up the phone and speak to one of our MySQL Support professionals anytime and resolve your issue quickly and effectively. Or log your issue online and we will provide support via email or chat. Our professionals are highly experienced MySQL experts with deep technical knowledge who can quickly identify MySQL problems and know how to address the vast majority of technical issues. At your request, they will even login to your MySQL deployment to resolve your issue in most cases.

Our software development team is highly experienced in optimizing MySQL performance and stability. With Gold or Platinum Percona MySQL Support, our developers will rapidly provide patches to improve performance or remove limitations for the MySQL platforms and versions we support and our Support staff will assist with Emergency Data Recovery. Platinum Support customers are assigned a Technical Account Manager they can contact to help coordinate their support requests and also are eligible for Advanced Data Recovery assistance and Consultative Support for advice on architecture decisions, tools, processes, hardware choices, and more.

Installation or Upgrade Consultative Support

Percona MySQL database support includes up to four hours of consultative support for an installation or upgrade during the term of your contract. During this annual review we can analyze your MySQL deployment, assist with installation or upgrades, and help you select the optimal monitoring tools for your situation. We can even help you install and configure the recommended monitoring tools to support MySQL so you have deep visibility into the performance of your installation at all times.

MySQL Cluster Support

Percona offers MySQL Cluster Support. MySQL Cluster is based on the NDB Cluster technology. It is popular among MySQL users that require scalability and high availability for mission-critical applications such as telecommunications, online gaming, and look to book applications. Our pricing model provides highly affordable MySQL Cluster Support. Software development fixes are not available for NDB. Contact our sales team to review your deployment and learn about pricing options for MySQL Cluster Support.

Support Options

We offer three contract levels to address the needs of organizations around the world that use MySQL.

Contact us now to discuss which option is right for you.