Support for MySQL

Percona MySQL Support is a highly responsive, effective, affordable option to ensure the continuous performance of your MySQL deployment. Our user-friendly Support professionals are accessible 24x7 by phone or online and our initial installation or upgrade consultation session will help ensure that your MySQL installation is running optimally from the beginning of our work together. Our Support service can help you:

• Increase your uptime
• Be more productive
• Implement resolutions to performance limitations faster
• Reduce your support budget

Percona leverages our deep knowledge of MySQL performance to provide outstanding 24x7 Support for MySQL and versions of MySQL including:

• Oracle MySQL
• Percona Server
• Percona XtraDB Cluster
• MariaDB
• Amazon RDS for MySQL
• Drizzle

We also provide 24x7, highly knowledgeable support for MySQL components and tools including:

• InnoDB
• Percona XtraBackup
• Percona Toolkit
• Percona Monitoring Plugins

Our Support services are highly accessible. We don’t require that you report your issues online before we will assist you. Simply pick up the phone and speak to one of our MySQL support professionals anytime and resolve your issue quickly and effectively. Or log your issue online and we will provide support via email for your non-pressing issues. Our support professionals are highly experienced MySQL experts with deep technical knowledge who know how to address the vast majority of technical issues.

Our software development team is highly experienced in MySQL and resolving MySQL performance limitations. With our higher level support options our developers will address your performance limitations and rapidly provide patches to improve performance or remove limitations for the supported MySQL platforms and versions.

Percona Support includes up to four hours of consultative support for an installation or upgrade during the term of your contract. During this annual review we can analyze your deployment, assist with installation or upgrades, and help you select the optimal monitoring tools for your situation. We can even help you install and configure the recommended monitoring tools so you have deep visibility into the performance of your MySQL installation at all times.

Percona offers MySQL Cluster Support for our higher level Support customers. MySQL Cluster is based on the NDB Cluster technology and is popular among MySQL users that require scalability and high availability for mission-critical applications such as telecommunications, online gaming, and look to book applications. Due to our pricing model, we tend to be highly affordable for MySQL Cluster Support. Contact our sales team to review your deployment and learn about pricing options for MySQL Cluster Support.

We offer three contract levels designed for small, medium, and large organizations. Pricing is either per server or based on a flat fee.

Contact us now to discuss which option is right for you or call us at +1-208-473-2904 or +44 208 133-0309 in Europe. We look forward to supporting your MySQL performance requirements!