PagerDuty
Software
1000+
Percona Support for MySQL
MySQL 5.7 End of Life Migration Support
MySQL
PagerDuty supports IT operations staff to do what they do best – keep critical applications running, business operations flowing smoothly, and value transactions taking place. For the company’s customers, PagerDuty connects Incident Management, AIOps, Automation and Customer Service Operations in one place so that IT, DevOps, security, and business teams can work more efficiently.
Behind this, PagerDuty relies on its Operations Cloud to run those services and processes that power its customers’ own procedures. Any issue in the company’s own IT infrastructure could affect the availability of services that clients rely on. With brand value interlinked with reliability and timely delivery, any and all potential issues need to be planned for.
Databases are no exception. With data at the heart of the PagerDuty Operations Cloud, the company’s Database Reliability Engineers have to be fully confident that their databases are performing at maximum efficiency and reliability.
PagerDuty works with Percona on support for its low-level database instances.
Using Percona Support for MySQL includes everything from specific asks around performance issues to critical support if and when something goes wrong. Russ Smith, Database Reliability Engineer at PagerDuty leads the relationship with Percona for PagerDuty, and his team can call on Percona’s expertise whenever required.
As an example, PagerDuty had a server that was misconfigured and a scheduled migration that should have taken hours ran for several days. As a result, the PagerDuty DBRE team reached out to Percona for support. Within a few hours, Percona was able to identify the problem and put into action fix recommendations.
Resolving this technical issue meant that a critical customer-facing project was completed on time, which was absolutely vital for PagerDuty’s business operations. The partnership between PagerDuty and Percona ensures that when it comes to data, no problem is insurmountable.
PagerDuty has recently worked with Percona around its migration projects for MySQL 5.7, which came to end of life status in October 2023. Working together, Percona and PagerDuty built migration plans and completed moves for critical applications, while PagerDuty used the Percona team for support around further applications and services that would be moved over time.
PagerDuty relies on Percona support for MySQL server implementations across the business. These database instances support applications that are critical to PagerDuty’s customers, so they have to be reliable, available and perform well at all times. Alongside support for MySQL in general, PagerDuty’s DBRE team also availed themselves of end of life migration and extended support around MySQL 5.7.
PagerDuty benefits from:
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and nearly 70% of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.
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