Percona Standard Support is a highly responsive, effective, affordable option that ensures the continuous performance of your Percona Server for MongoDB or MongoDB® deployments – on-premises or in the cloud. Our user-friendly support team is accessible 24x7x365 online or by phone to help keep your databases running optimally. Our support increases your uptime, makes you more productive, reduces your support budget, and implements performance issue fixes more quickly.
This per-month, per-server subscription provides 24x7x365 support for the number of production servers purchased using MongoDB or Percona Server for MongoDB. Please be aware that for each application you for which you intend to receive support, Percona requires that you include all production database servers that store the data related to this application. Please refer to our support tiers and support policies for more information.
When counting the number of servers to be covered by support we require that you include replica set members (those running mongod) that back the application you need supported, and exclude the query routers (those running mongos) and any instances that are only used as config servers. By including all relevant members of your MongoDB cluster, you ensure that Percona can provide support for any database issues that could arise.
“Percona has an unparalleled reputation for deep technical expertise and fast, friendly customer service. Now that Percona is offering support for MongoDB, we are looking forward to benefiting from a solution that will ensure optimal performance of our database infrastructure without taking a major bite out of our IT budget.”
Akif Arsoy, Vice President of Engineering and Product Development, Sahibinden
The following are also included in the subscription:
- 30 Minute Response Time on Severity 1 (Urgent) Issues
- Standard HA (High Availability)
- Enterprise Ready Tools Support (Hot backup, Audit, Etc.)
- Login Support and Screen Sharing (Percona Support Access Methods and Standard Screen Tools)
- Installation and Upgrade Consultation
- Phone/Chat/Web Support
- 10 Named Customer Contacts
Please choose your plan:
1 server per month
For 10+ servers please contact us for pricing