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MongoDB Essentials Support

Percona Essentials Support is a highly responsive, effective, affordable option that ensures the continuous performance of your Percona Server for MongoDB or MongoDB® deployments – on-premises or in the cloud. Our user-friendly support team is accessible 24x7x365 online to help keep your databases running optimally. Our support increases your uptime, makes you more productive, can reduce your support budget, and restore service faster.

This per-month, per-server subscription provides 24x7x365 support for the number of production servers purchased using MongoDB or Percona Server for MongoDB. Please be aware that for each application you for which you intend to receive support, Percona requires that you include all production database servers that store the data related to this application. Please refer to our support tiers and support policies for more information.

“Percona has an unparalleled reputation for deep technical expertise and fast, friendly customer service. Now that Percona is offering support for MongoDB, we are looking forward to benefiting from a solution that will ensure optimal performance of our database infrastructure without taking a major bite out of our IT budget.”
Akif Arsoy, Vice President of Engineering and Product Development, Sahibinden

The following are also included in the subscription:

  • 1-hour response time on Severity 1 (Urgent) issues
  • Standard HA (High Availability)
  • Enterprise-ready tools support (hot backup, audit, etc.)
  • Installation and upgrade consultation
  • Web and Email support
  • 5 named customer contacts

For a MongoDB Audit, Advanced, Premium and Unlimited Server Support options please contact us.

Please choose your plan:



1 server per month




Starting at 2 servers per month

Additional $325/each, up to 5



Starting at 6 servers per month

Additional $250/each, up to 10



For 10+ servers please contact us for pricing

Total: $400 /month

For annual pricing options and discounts please contact us.
I agree to the terms and conditions for MongoDB Standard Support

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