MongoDB Essentials Support
Percona Essentials Support is a highly responsive, effective, affordable option that ensures the continuous performance of your Percona Server for MongoDB or MongoDB® deployments – on-premises or in the cloud. Our user-friendly support team is accessible 24x7x365 to help keep your databases running optimally. Percona support increases your uptime, makes you more productive and helps you resolve issues faster.
This per-month, per-server subscription provides 24x7x365 support for the number of production servers purchased using MongoDB or Percona Server for MongoDB.
All database servers in production must be included in your support subscription for applications using complex configurations such as multiple region DR or database clustering. Please refer to our support tiers and support policies pages for more information.
Percona has an unparalleled reputation for deep technical expertise and fast, friendly customer service. Now that Percona is offering support for MongoDB, we are looking forward to benefiting from a solution that will ensure optimal performance of our database infrastructure without taking a major bite out of our IT budget.
The following are also included in the subscription:
- 60-minute response time on Severity 1 (urgent) issues
- Standard HA (high availability)
- Enterprise-ready tools support (hot backup, audit, etc.)
- Installation and upgrade consultation
- Web support
- Five (5) named customer contacts
Please choose your plan:
1 server per month
- For 10+ servers please contact us for pricing