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Percona Support for MySQL

Percona MySQL Support Services include 24x7 online and phone-based support. Gold and Platinum Support customers receive licenses for best of breed monitoring and management solutions. The Percona development team can provide Gold and Platinum Support clients with rapid releases of enhancements for MySQL limitations. 

Support for MySQL Cluster is an available option for Gold and Platinum level clients. For details regarding support for Percona XtraDB Cluster, please see Percona Cluster Support.

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Support LevelSilverGoldPlatinum
Number of Support IncidentsUnlimitedUnlimitedUnlimited
Support Coverage24×724×724×7
Response Time SLA60 Minutes30 Minutes30 Minutes
Named Support Contact Persons51020
Email, Web, & Chat SupportYesYesYes
Phone SupportYesYesYes
Login SupportYesYesYes
Installation or Upgrade ConsultationYesYesYes
MONyog Ultimate Subscription and Percona Advisors YesYes
Percona Monitoring Plugins Installation YesYes
Support for Percona Replication Manager YesYes
Fixes For Verified Bugs YesYes
Emergency Data Recovery YesYes
Advanced Data Recovery  Yes
Consultative Support  Yes
Hot Bug Fixes  Yes
Covers Old Server Versions  Yes
Named Technical Account Manager  Yes
Coverage for Non-Standard Platforms  Available Option
Coverage for Custom Code  Available Option
Copyright Indemnification  Available Option
MySQL Cluster Support Available OptionAvailable Option
Severalnines ClusterControl Enterprise Edition Available with Optional Cluster CoverageAvailable with Optional Cluster Coverage
Percona Support for TokuDBAvailable OptionAvailable OptionAvailable Option
  Contact Sales for pricing.