Must I Schedule in Advance?
Yes. All work by Percona consultants is via pre-scheduled appointments.
How Long Must I Wait For Help?
Simple tasks often begin in a few hours, complex tasks in a few days. We try to schedule first come, first served. But our availability can vary during our busiest times.
How Do I Schedule An Appointment?
Always propose a few alternative times. Include your full contact information (email, phone, Skype) and an outline of what you need done. We’ll get back in touch with you quickly.
Am I Billed for Unused Time?
Yes. We devote our consultant’s time 100% to your needs during scheduled time. Please plan ahead and make complete use of this opportunity.
Am I Billed for Cancellations?
No - if you cancel two full business days (> 48 hours) in advance.
Yes - if you cancel with less advance notice. Contact Percona the same way as when scheduling an appointment.
What About Emergencies?
Percona is always available for unscheduled emergencies. See details here.