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MySQL Essentials Support

Percona Essentials Support helps ensures the continuous performance of your MySQL® Community and Percona Server for MySQL deployments – on-premises or in the cloud. This per-month, per-server subscription provides 24x7x365 support for the number of production servers purchased using Percona Server for MySQL and MySQL Community.

Note: Percona requires that you include all production database servers that store data related to the application Percona Support covers when selecting the number of servers. Please refer to our support tiers and support policies pages for more information.

Essentials Support subscription:

  • 1-hour response time on Severity 1 (Urgent) issues
  • Standard HA (High Availability)
  • Enterprise-ready tools support (hot backup, audit, etc.)
  • Installation and upgrade consultation
  • Web and email support
  • 5 named customer contacts

For Advanced, Premium and Unlimited Server Support options please contact us.

Please choose your plan:



1 server per month




Starting at 2 servers per month

Additional $325/each, up to 5



Starting at 6 servers per month

Additional $250/each, up to 10



For 10+ servers please contact us for pricing

Total: $400 /month

For annual pricing options and discounts please contact us.
I agree to the terms and conditions for MySQL Essentials Support

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General Inquiries

For general inquiries about our open source software and database management tools, please send us your question and someone will contact you.