Laine Campbell has been working in production database infrastructures since 1999. She has led global teams of DBAs supporting infrastructures for some of the most active and well known e-commerce, online media and gaming companies in the last 17 years. She is one of two authors currently writing O'Reilly's new Database Reliability Engineering book. Certified in ITIL, with a strong operations background, she believes in the importance of solid operations processes and a committed relationship with business and engineering teams in order to succeed. Laine started Palomino in 2007 and spent 7 years focused on building a professional, proactive and passionate team of DBAs and Engineers for Palomino's clientele. In January of 2014, she formed Blackbird.io, a collaboration of DevOps and DBA services. With rapid growth and a huge opportunity ahead, Blackbird.io was acquired by the Pythian family. Laine is currently exploring business ideas and writing in Las Vegas.