Submitting Bug Reports or Feature Requests

If you find a bug in Percona Backup for MongoDB, you can submit a report to the JIRA issue tracker for Percona Backup for MongoDB.

Start by searching the open tickets for a similar report. If you find that someone else has already reported your problem, then you can upvote that report to increase its visibility.

If there is no existing report, submit a report following these steps:

  1. Sign in to JIRA issue tracker. You will need to create an account if you do not have one.
  2. In the Summary, Description, Steps To Reproduce, Affects Version fields describe the problem you have detected. For PBM the important diagnostic information is: log files from the pbm-agents; a dump of the PBM control collections.

As a general rule of thumb, try to create bug reports that are:

  • Reproducible: describe the steps to reproduce the problem.
  • Specific: include the version of Percona Backup for MongoDB, your environment, and so on.
  • Unique: check if there already exists a JIRA ticket to describe the problem.
  • Scoped to a Single Bug: only report one bug in one JIRA ticket.

Contact Us

For free technical help, visit the Percona Community Forum.
To report bugs or submit feature requests, open a JIRA ticket.
For paid support and managed or professional services, contact Percona Sales.