On Saturday July 16, Percona suffered a catastrophic failure of three disks on our primary web server. This was compounded by unexpected problems in recovery from our backups arising from staff changes. The net result is that several Percona web properties were offline from several hours to several days and that our cleanup continues. Interruptions in our provision of software downloads, documentation, and credit card transactions directly affected Percona customers and users of our software. However no customer data was compromised and customer access to our engineers via our customer service portal and online chat was uninterrupted. The web server that failed is completely separate from those that contain customer data.
The recovery lessons learned for us have been considerable and will be incorporated into our internal processes. Availability and performance of all of our websites is a top priority. On behalf of all of us at Percona, I apologize for the inconvenience this has caused for our users.
– Tom Basil, COO
Percona’s widely read Percona Data Performance blog highlights our expertise in enterprise-class software, support, consulting and managed services solutions for both MySQL® and MongoDB® across traditional and cloud-based platforms. The decades of experience represented by our consultants is found daily in numerous and relevant blog posts.
Besides specific database help, the blog also provides notices on upcoming events and webinars.
Want to get weekly updates listing the latest blog posts? Subscribe to our blog now! Submit your email address below.