Percona is hiring a Shift Support Captain

Percona is hiring. As part of our growth process, we introduced the role of the Shift Support Captain in 2009
(see the original announcement here) to
provide customers with a 24×7 technical contact person.

The Shift Support Team dispatches incoming emergencies, assigns new issues, handles or escalates incoming Nagios alerts from some customers, and in general makes sure things get handled
and customers get the attention they need.

You must be detail oriented, service oriented, tech savvy and as all Percona staff, able to work from home with little supervision. This is a growth position, so we’re also looking for people who can become
consultants with time.

The basic requirements are:

  • Excellent written and spoken English.
  • Knowledge of MySQL and InnoDB.
  • Knowledge of Linux systems administration.
  • Knowledge of popular LAMP technologies such as Apache.
  • General programming and scripting abilities.
  • Proven success working in a distributed environment where
    e-mail, IRC and voice calls are the only interaction with
    clients, colleagues and managers on a daily basis.

Work is scheduled in 8-hour shifts, and some weekend shifts will be required.

Some of the benefits of working for Percona include good pay and benefits, working from home, with a team of experts who work on challenging projects everyday and who develop/contribute to many cool projects

Some travel is required, at least for a yearly company meeting, and for some conferences and other events.

If you think you’re a good candidate, please fill out the contact form on our website. Thanks!

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