Postgres DBA
In the Managed Services Department, customers count on us to keep their open source databases running and we are vital to the success of their business. With 24/7 support of world-class DBAs, we are able to deliver the highest quality support to customers around the world. From incidents and outages handling through a variety of projects executions to proactive recommendations for environments’ improvements - These are our objectives that aim at customers’ satisfaction and translates to customers’ business results.
This is a fully remote role.
What You Will Do
- Troubleshoot and resolve customer issues of moderate complexity related to their Postgres environments
- Develop relationships with customers, comprehend and fulfill their needs, and maintain their satisfaction through regular communication and engagement with their environments
- Perform technical work that requires planning and scheduling to ensure the best possible solution is delivered on time
- React on incidents and provide solutions aimed at maintaining environments’ stability, performance, and scalability
- Work in a fast-paced environment where we are responsible for companies’ most critical systems.
- Work remotely; there is no central office, and most people work from their homes
- Participate in on call rotation to support our customers 24x7x365 for any operational issues that may arise
- Communicate with our customers in a polite, friendly, and professional manner
- Provide constructive feedback, both internally and externally, with the aim of continually improving
Your Experience: Technical
- 2+ years experience working with Postgres Databases, including all aspects of installation/configuration, performance tuning, etc
- Advanced understanding of Linux OS
- Ability to use SSH to connect to remote systems with password & public/private keys
- Deep understanding of systems performance
- Understand automation concept to speed up the work: ansible
- Advanced knowledge on Postgres internals
- Experience implementing high availability by setting up either streaming replication or logical replication and decoding
- Knows how to optimize queries/schemas
- Knows backup solutions and strategies
- Knows HA solutions and strategies
- Knows proxy usage as it relates to Postgres
- Ability to troubleshoot methodically, identifying and applying fixes for known errors, and when necessary, capacity to think outside of the box to resolve complex issues
Your Experience: Non-Technical
- Ability to individually assess customer/environment impact of requested changes
- Ability to learn quickly if out of depth, knows when to ask for help
- Great at use of mining information from reference materials
- Must speak/write in fluent English
- Ability to work well with people and communicate effectively both internally and with customers
- Ability to communicate information to staff members and customers in a clear and concise manner
- Positive, helpful and supportive
- Able to work well under pressure
- Some travel will be required for internal meetings (when it is safe to do so)
- Access to a reliable high-speed internet connection is required
What Will Make You Stand Out
- Knows Percona tools and PMM
- Kubernetes expertise
- Cloud and DBaaS experience
- Systems and network administration knowledge
- Experience in a managed service provider model
- Flexibility in time zone coverage
Working hours depending on the timezone ( in UTC )
Mandatory shift hours (+2 hours extra that may be served before or after the mandatory shift hours):
APAC shift - 12:30 am -6:30am
EMEA shift - 6:30am - 12:30pm
US East shift - 12:30pm - 6:30pm
US West shift - 6:30pm - 12:30am
Each team member has an on-call duty during the weekends - 12h on Saturday and 12h on Sunday once a month.