Postgres DBA

In the Managed Services Department, customers count on us to keep their open source databases running and we are vital to the success of their business. With 24/7 support of world-class DBAs, we are able to deliver the highest quality support to customers around the world. From incidents and outages handling through a variety of projects executions to proactive recommendations for environments’ improvements - These are our objectives that aim at customers’ satisfaction and translates to customers’ business results.

This is a fully remote role.

What You Will Do

  • Troubleshoot and resolve customer issues of moderate complexity related to their Postgres environments
  • Develop relationships with customers, comprehend and fulfill their needs, and maintain their satisfaction through regular communication and engagement with their environments
  • Perform technical work that requires planning and scheduling to ensure the best possible solution is delivered on time
  • React on incidents and provide solutions aimed at maintaining environments’ stability, performance, and scalability
  • Work in a fast-paced environment where we are responsible for companies’ most critical systems.
  • Work remotely; there is no central office, and most people work from their homes
  • Participate in on call rotation to support our customers 24x7x365 for any operational issues that may arise
  • Communicate with our customers in a polite, friendly, and professional manner
  • Provide constructive feedback, both internally and externally, with the aim of continually improving

Your Experience: Technical

  • 2+ years experience working with Postgres Databases, including all aspects of installation/configuration, performance tuning, etc
  • Advanced understanding of Linux OS
  • Ability to use SSH to connect to remote systems with password & public/private keys
  • Deep understanding of systems performance
  • Understand automation concept to speed up the work: ansible
  • Advanced knowledge on Postgres internals
  • Experience implementing high availability by setting up either streaming replication or logical replication and decoding
  • Knows how to optimize queries/schemas
  • Knows backup solutions and strategies
  • Knows HA solutions and strategies
  • Knows proxy usage as it relates to Postgres 
  • Ability to troubleshoot methodically, identifying and applying fixes for known errors, and when necessary, capacity to think outside of the box to resolve complex issues

Your Experience: Non-Technical

  • Ability to individually assess customer/environment impact of requested changes
  • Ability to learn quickly if out of depth, knows when to ask for help
  • Great at use of mining information from reference materials
  • Must speak/write in fluent English
  • Ability to work well with people and communicate effectively both internally and with customers
  • Ability to communicate information to staff members and customers in a clear and concise manner
  • Positive, helpful and supportive
  • Able to work well under pressure
  • Some travel will be required for internal meetings (when it is safe to do so)
  • Access to a reliable high-speed internet connection is required 

What Will Make You Stand Out

  • Knows Percona tools and PMM
  • Kubernetes expertise
  • Cloud and DBaaS experience 
  • Systems and network administration knowledge 
  • Experience in a managed service provider model 
  • Flexibility in time zone coverage

Working hours depending on the timezone ( in UTC )
Mandatory shift hours (+2 hours extra that may be served before or after the mandatory shift hours):
APAC shift - 12:30 am -6:30am
EMEA shift - 6:30am - 12:30pm
US East shift - 12:30pm - 6:30pm
US West shift - 6:30pm - 12:30am  

Each team member has an on-call duty during the weekends -  12h on Saturday and 12h on Sunday once a month.

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