MySQL Support Engineer

About Percona

Percona is a leader in providing best-of-breed enterprise-class support, consulting, managed services, training and software for MySQL®, MariaDB®, MongoDB®, PostgreSQL® and other open source databases in on-premises and cloud environments. Our services and software accommodate rapid growth and application development, help companies develop and deploy agile solutions and improve your ability to keep up with customer needs.
Percona open source database expertise helps businesses avoid downtime and outages, meet customer experience expectations, foster operational and developer collaboration and manage enterprise risks through sound database architecture frameworks.
Discover what it means to work with some of the smartest people in the industry, and help solve some of the most challenging customer problems. We offer flexible hours, competitive salaries, the ability to work remote and the amazing experience of working with a multinational team of experts.


The Services group is focused on a high quality, efficient delivery of Percona services that result in high levels of customer satisfaction and retention and low operational costs. Percona’s Support team is responsible for the performance and availability of our customers’ most critical systems. As a Percona Support Engineer, you will be part of an elite team providing our customers with professional expert-level knowledge in a friendly, helpful and responsive way via instant message, e-mail and voice / screenshare.  You will troubleshoot and resolve customer issues of any complexity. You will serve as a subject matter expert in at least two key service areas, as an escalation point for complex issues, and a mentor for fellow team members. If you are an advanced MySQL DBA this could be the role for you! 

Core Skills

  • Good knowledge of both MySQL and InnoDB, including;
  • All aspects of configuration.Performance tuning, query optimization, & index tuning.
  • Backup solutions such as XtraBackup, & mydumper.
  • HA solutions such as MHA.
  • Detailed understanding of monitoring requirements.
  • Demonstrable experience of administering Linux based systems.
  • Ability to troubleshoot methodically, identifying and applying fixes for known errors, and when necessary, capacity to think outside of the box to resolve complex issues.
  • Polite, friendly and professional; this position requires significant customer interaction and teamwork.
  • Excellent written and spoken English.

Desired skills

  • Proven success working in a distributed environment where e-mail, instant messaging and voice calls are the only interactions with clients, colleagues and managers on a daily basis.
  • Experience with Galera / XtraDB Cluster, & HAProxy.
  • Experience running on Cloud Services such as AWS and RDS or hosting providers like Rackspace.
  • Experience with Nagios, Percona Monitoring Plugins and other monitoring tools.
  • Experience of configuration management solutions such as Ansible, Puppet or Chef.
  • Experience with tools from the Percona Toolkit suite.
  • MySQL DBA, MySQL Professional Certifications.
  • MongoDB installation, configuration, and troubleshooting.
  • Knowledge of RocksDB (expert knowledge would be outstanding but not required).
Location:  Remote, work from home position ideally anywhere within Europe time zones (UTC).  Please see time zone calculator.  5 day work week including occasional weekend day (one in 5 weeks) and occasional participation with the on-call team schedule. 

Remote work from home openings require consistent and strong internet access.

HQ is in Durham, NC USA.  Staff members should be available if there is a need for any onsite trainings and/or events at any time.    

Note that your legal agreement will be with Percona Staffing LLC, a USA corporation and a subsidiary of Percona LLC.

Please review our Percona GDPR Privacy Policy.

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