With more than 3,000 customers worldwide, Percona is the only company that delivers enterprise-class solutions for both MySQL® and MongoDB® across traditional and cloud-based platforms. The company provides Software, Support, Consulting, and Managed Services to some of the largest and most well-known global brands such as Cisco Systems, Time Warner Cable, Alcatel-Lucent, Groupon, and the BBC, as well as smaller companies looking to maximize application performance while streamlining database efficiencies. Well established as thought leaders, Percona experts author content for the Percona Data Performance Blog, and our Percona Live Conferences draw attendees and expert technical speakers from around the world.
Discover what it means to work with the smartest people in the industry, solving the most challenging problems our customers can throw at you. We offer flexible hours, competitive salaries and a great experience of working on a multi-national team of experts.
Maintains and operates computer systems or networks. Installs, supports and manages servers and resolves issues as needed. Installs patches and performs system backups and recovery. Monitors system configuration and maintains data files.
Oversees the day-to-day operations of LAN/WAN and related hardware or software. Makes recommendations for products and services enhancements, manages network security, maintains systems and troubleshoots a variety of issues.
Administers DNS records and domain name registrations. Maintains appropriate documentation for domains, networks and IP addresses as necessary.
Provides technical assistance to end users by answering questions or troubleshooting issues. Documents interactions with end users and recommends improvements. Responsible for evaluating operational efficiency of different IT systems.
Responsible for taking share of team workloads such as issue queue, managing shifts, helpdesk, etc.
Must be willing to serve in “on call” capacity on defined schedule.
Interacts with vendors and third-party service providers in sourcing, billing and support
Relies on knowledge, established guidelines, and professional discretion to achieve goals. Works under general supervision and usually reports to a project leader or manager, though some ingenuity and flexibility is required. Ability to make substantive contributions to RCAs, business cases, and other documentation. May require a bachelor’s degree in a related area with at least 3–5 years of relevant experience.
Should be knowledgeable about:
- Google Apps for Business
- DevOps technologies
- Cloud Platforms (Salesforce, Zendesk, Hubspot, etc.)
HQ is in Raleigh, NC. Staff members should be available if there is a need for any onsite trainings and/or events at any time.