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Prices - Percona Support for MySQL

Percona MySQL Support Services include 24x7 online and phone-based support. Gold and Platinum Support customers receive licenses for best of breed monitoring and management solutions. The Percona development team can provide Gold and Platinum Support clients with rapid releases of enhancements for MySQL limitations. 

Support for MySQL Cluster is an available option for Gold and Platinum level clients. For details regarding support for Percona XtraDB Cluster, please see Percona Cluster Support.

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Support Level Silver Gold Platinum
Number of Servers Supported 1 Unlimited Unlimited
Number of Support Incidents Unlimited Unlimited Unlimited
Support Coverage 24×7 24×7 24×7
Response Time SLA 60 Minutes 30 Minutes 30 Minutes
Named Support Contact Persons 5 10 20
Email, Web, & Chat Support Yes Yes Yes
Phone Support Yes Yes Yes
Login Support Yes Yes Yes
Installation or Upgrade Consultation Yes Yes Yes
MONyog Ultimate Subscription and Percona Advisors   Yes Yes
Percona Monitoring Plugins Installation   Yes Yes
Support for Percona Replication Manager   Yes Yes
Fixes For Verified Bugs   Yes Yes
Emergency Data Recovery   Yes Yes
Advanced Data Recovery     Yes
Consultative Support     Yes
Hot Bug Fixes     Yes
Covers Old Server Versions     Yes
Named Technical Account Manager     Yes
Coverage for Non-Standard Platforms     Available Option
Coverage for Custom Code     Available Option
Copyright Indemnification     Available Option
MySQL Cluster Support   Available Option Available Option
Percona ClusterControl   With Optional Cluster Coverage With Optional Cluster Coverage
Severalnines ClusterControl Enterprise Edition   Available for Purchase and Support with Optional Cluster Coverage Available for Purchase and Support with Optional Cluster Coverage
Annual Price $1,500
per server,
per year
Beginning at $15,000
unlimited servers,
per year
Beginning at $30,000
unlimited servers,
per year

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