]]>
Call us: 1-888-316-9775 • Contact Us
MySQL and InnoDB are trademarks of Oracle Corp.
Proudly running Percona Server
Copyright © 2006-2012 Percona Inc.
Copyright, Trademark, and Privacy Policy • Sitemap
]]>
Prices - Support for MySQL
Percona offers exceptional MySQL Support Services which include 24x7, online and phone-based support. Our development team allows us to provide rapid release of enhancements for MySQL limitations for our Gold and Platinum customers as well. MySQL Cluster Support is an available option for Gold and Platinum subscriptions.
| Support Level | Silver | Gold | Platinum |
|---|---|---|---|
| Number of Servers Supported | 1 | Unlimited | Unlimited |
| Number of Support Incidents | Unlimited | Unlimited | Unlimited |
| Support Coverage | 24×7 | 24×7 | 24×7 |
| Response Time SLA | 60 Minutes | 30 Minutes | 30 Minutes |
| Named Support Contact Persons | 5 | 10 | 20 |
| Email, Web, & Chat Support |  |
|
|
| Phone Support | |
|
|
| Login Support | |
|
|
| Installation or Upgrade Consultation | |
|
|
| Includes Monitoring Plugins | |
|
|
| Monitoring Plugins Installation | |
|
|
| Fixes For Verified Bugs | |
|
|
| Hot Bug Fixes | |
||
| Onsite System Audit | Available Option | |
|
| Covers Old Server Versions | |
||
| Covers Non-Standard Platforms | Available Option | ||
| Covers Custom Code | Available Option | ||
| Percona XtraDB Cluster Support | Available Option | Available Option | |
| MySQL Cluster Support | Available Option | Available Option | |
| Annual Price | $1,500 per server, per year |
From $15,000 unlimited servers, per year |
From $30,000 unlimited servers, per year |
Contact us now to discuss which option is right for you or call us at +1-208-473-2904 or +44 208 133-0309 in Europe. We look forward to supporting your MySQL performance requirements!
