Percona Sees Continued Explosive Growth in Support Service for MySQL®
PLEASANTON, California – September 10, 2013 – Percona, the company that makes MySQL® faster and more reliable, today announced continued strong customer adoption of the Percona Support service for MySQL, with sales in the first eight months of 2013 exceeding total sales in all of 2012 thanks to extremely high levels of customer satisfaction. This follows more than a 350% increase in sales from 2011 to 2012.
Market-leading companies, such as Big Fish Games, Bulletproof Networks, and Tukaiz LLC rely on Percona Support for MySQL to help them increase uptime and productivity, resolve performance limitations faster, and reduce support costs. With Percona, some of the industry’s most experienced MySQL professionals are available 24x7 both online and by phone to support leading MySQL server versions including:
- Oracle MySQL
- Percona Server
- Amazon RDS for MySQL
Optional coverage is available for MySQL Cluster (based on NDB) and Percona XtraDB Cluster (based on Galera). Support includes assistance with InnoDB, Percona XtraBackup, Percona Toolkit, and Percona Monitoring Plugins. Upon a customer’s request, Percona Support engineers can, in most cases, login to their MySQL deployment to resolve issues. With the Gold and Platinum Support levels, assistance with emergency data recovery is available and the Percona software development team is available to provide patches to improve performance or remove limitations for supported MySQL variants.
- The volume of Percona MySQL Support sales during the first eight months of 2013 surpassed all of 2012
- Over 100 percent growth in the total number of Percona MySQL Support customers from June 2012 to June 2013
- Global growth with particularly strong growth in North America and Europe
Sean Chighizola, Senior Director Database and NOC, Big Fish Games
“The Percona MySQL Support team goes above and beyond to offer actionable recommendations for long-term solutions. These recommendations can only be made because the support team understands our infrastructure and collaborates closely with our DBA team. For Big Fish, this has led to a continuous increase in system availability and high performant systems.”
Lindsay Holmwood, R&D Manager, Bulletproof Networks
“At Bulletproof we pride ourselves on being proactive and responding to customers with agility. Within 20 minutes of my first call to Percona Support, they were working to solve a critical customer issue, and within three hours we had an action plan. Their response continues to be stellar, and with Percona to back us up, I’m confident we are providing our customers with the best possible advice and problem resolution."
Bill Hanna, Director of Information Technology, Tukaiz LLC
“The deep technical knowledge of the Percona team, their ability to quickly address our issues, and their 24X7 availability have enabled us to maintain a highly reliable, high performance database infrastructure. Thanks to Percona, we don’t have to hire multiple database experts to tune our databases and resolve issues with performance, failover and the like. Instead, we can focus our resources on more strategic initiatives.”
Peter Zaitsev, Co-founder and CEO, Percona
“Our growth reflects two truths about the state of MySQL and our industry. First, MySQL is now regularly used for mission-critical tasks, which means that organizations must have access to cost-effective, enterprise-grade support. Second, the quality of Percona Support across multiple MySQL versions is second to none, and our strong growth is the direct result of the knowledge, efficiency, and persistence of our professional staff.”
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Percona has made MySQL faster and more reliable for over 2,000 consulting and support customers worldwide since 2006. Percona provides enterprise-grade MySQL support, Consulting, Training, Remote DBA, and Server Development services to companies such as Cisco Systems, Alcatel-Lucent, Groupon, and the BBC. Percona's founders authored the definitive book High Performance MySQL from O'Reilly Press and the widely read MySQL Performance Blog. Percona also develops software for MySQL users, including Percona Server, Percona XtraBackup, Percona XtraDB Cluster, and Percona Toolkit. The popular Percona Live conferences draw attendees and acclaimed speakers from around the world. For more information, visit www.percona.com.
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