Roles & Definitions

Technical Account Manager (TAM)

This is a consultant focused on fitting your needs into Percona’s consulting team and maintaining a smooth workflow between you and our consultants.

Consulting Projects Coordinator (CPC)

This is an administrator who schedules your appointments with consultants.

Shift Captain

This is a technical expert, one of whom is always on duty to oversee customer issues. You may contact them for any manner of help anytime 24x7 here.

Customer Portal (Eventum)

Email communications with consultants are managed through our Customer Portal. All customers have accounts and can login to manage your issues.

Login Preparations

Prepare for our consultant’s login using our Remote Access Readiness Checklist.

Timesheets

These detail all worked done on your behalf during the preceding week, emailed on Tuesdays.