FAQ

MySQL Emergency? Call right now and get help

How do I order your services?

Please fill out contact form or order form for one of the services or contact us other ways specified on page.

How quickly I'll hear from you?

Typically we'll respond within few hours depending on time of day and load. But please give us a call in case of urgent issues.

I have an emergency can you help?

We're typically able to get going with emergency cases within hours from initial contact or even faster. However if we're too busy we might be unable to help. Make sure you have support contract with us if you're planning to use our services on short notice.

Will Peter and Vadim work on our case?

We have few engineers now and one of them will be assigned to lead you case.

Can I request given engineer to work on my case?

Yes you can, but this may delay the work depending on engineer availability.

Can you come onsite?

Yes. This however typically takes a bit longer time to schedule and may have visa implications. Plus you will likely need to pay travel expenses ant travel rate (lower than normal consulting rate of course)

What is the minimum amount of hours I can purchase?

2 hours

What is your billing increment?

15 minutes.

My company needs a custom agreement, will you be able to sign it?

Yes but this may take longer time and minimum time purchases may be higher.

I need you to sign NDA can you do it?

Sure. However will not sign NDA containing non-competition and similar restrictive clauses.

What is your hourly rate?

Our standard rate is 200$/hour

Do not you think 200$/hour is a lot?

Not at all. We hire best experts in the world in the field and they had to be paid well. Plus for experts to retain and growth knowledge they need to spend time on research and education, which is not billable time but which needs to be paid.

I'm self funding my small site, can I get discount?

Best option in this case is to order less hours and we can structure work so you will need less our time to reach your goals but will have to spend more time of your own. We also may be able to get you some discount in some cases, just do not expect it to be major one.

What is a way to get discount when?

We will be able to give you a better hourly rate on long term contracts on in case you bulk pre-pay number of hours in advance.

My LAMP Web Site is running slow and I have no knowledge to understand if this is MySQL issue or something else, can you help?

Sure our experience does not ends with MySQL. We'll help you to locate and fix the problem whatever layer it is in.

I need full time MySQL DBA can you help?

Full time DBA may be hard to schedule and may be expensive. However we frequently able to do what you would expect from MySQL DBA remotely and taking a lot less billable hours.

Do you do other databases?

Not at the same point. We stay focused on MySQL at this time.

What languages do you speak?

All consultants speak English, some speak Russian, Ukrainian, Lithanian, Polish.

Where are you based?

We're virtual company with Peter located in London, Vadim in Kiev, with other guys located in Europe and Canada.

I see most of you are in Europe, can you accomodate US timezone well?

We have majority of customers from US so we have to. We have shifted our work hours to accomodate customers in US well.

I'm great with MySQL and LAMP, smart easy going and communicative, can I join you?

We're always looking for great guys to work with us Please do talk to us and yes location is not important.

Are you looking for business partnerships?

Absolutely, whenever you're company or individual lets talk.