Percona Launches Worldwide 24×7 Support for MySQL
PLEASANTON, Calif., October 5, 2010 -- Percona LLC (http://www.percona.com), leading independent experts in MySQL database performance, changes the landscape of MySQL support by launching enterprise-level support for an unlimited number of servers for a flat annual fee. Users of MySQL can now get immediate technical support from an independent vendor 24×7.
Although most traditional support contracts for MySQL are priced per server or per CPU, Percona's covers an unlimited number of database servers for a flat annual fee. Percona's new pricing model comes at the perfect time for customers facing steep increases in support costs in the near future. Enterprises can switch to Percona from other vendors and enjoy fast responses to every request (not just for emergencies), access to deep expertise on database internals, and friendly staff who understand their business and deliver personalized service.
"I've been very happy with Percona's responsiveness when I needed support," said Taylor Weibley, Operations Manager at 37signals (http://37signals.com/), the company behind the popular Basecamp online collaboration software and two best-selling books on agile business models. "I recently got Percona's support staff on the phone in less than three minutes. That immediate responsiveness is key to keeping us online."
Since 2006 Percona has provided on-demand, pay per-hour-support and consulting, but this unpredictable cost model was hard for larger firms to budget. Percona's new service is easy for large enterprises to purchase, and focuses on their most critical needs - technical support, bug fixes, and custom server binaries.
"Percona Support & Maintenance for MySQL" is available in Silver, Gold, and Platinum contract levels, and is backed by over 40 full-time Percona staff distributed worldwide. It covers all three of the leading database servers based on MySQL - MySQL, Percona Server with XtraDB, and MariaDB. Full pricing and details are available at http://www.percona.com/support/mysql-support-maintenance/
ABOUT PERCONA, INC:
Percona LLC provides support, consulting, training, and engineering for high-performance applications built with MySQL and other open-source components. The company was founded in 2006 by the original staff of MySQL Inc.'s High Performance Support Group. Percona is a company of over 40 persons worldwide. Percona's founders authored the definitive book High Performance MySQL (http://oreilly.com/catalog/9780596101718/index.html) from O'Reilly Press, and the widely read MySQL Performance Blog (http://www.mysqlperformanceblog.com). Percona is the creator of Percona Server with XtraDB, a turbocharged version of the MySQL database server. Customers include leading Internet companies that are household names, Fortune 100 firms, and many smaller enterprises who receive the same personal service and attention.
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